Counselling emergencies

A Duty Counsellor is available daily between 10am–12am and 2–4pm for emergency situations. Please contact the University Health Reception to make an appointment with the Duty Counsellor.

University Health Services
Level 3
Kate Edger Information Commons
2 Alfred Street
City Campus
Phone: +64 9 373 7599 ext 87681
Open: Monday to Friday 8am-5pm

The University Counselling Service is available from 8am to 5pm and does not provide an after-hours service.

If you wish to access the service urgently the next day, please ring 3737 599 ext 87681 after 8am and ask for an urgent duty counsellor appointment.

However, if you fear for your own safety or the safety of someone else, contact:

The Mental Health Crisis Service
Phone: 0800 800 717

This is a free public health service. The Crisis Teams are part of the Community Mental Health Service and are available 24 hours a day, 7 days a week. This number will connect you with an answer service. You will be asked where you live and you will then be called by the appropriate Crisis Team for your area.

The Crisis Teams are especially trained to respond to people at risk. If you feel unsafe, the team will make an assessment and offer appropriate support. If you are concerned about the safety of someone else, you can ask their advice. If the person causing concern is unwilling to accept help, the Crisis Team may suggest you dial 111.