Logging on and NetAccount

To access to the University's electronic environment, you must log in with your username and password.

• Username - this is your "NetID" (also known as your "UPI").
• Password - this is your University Of Auckland password.

Your NetID and password identify you to the computing systems when you log in. This is called authentication. If you are fully enrolled when you log in, your access to NetAccount is authorised. NetAccount also has a cost-recovery (money) component. NetAccount is used to manage your printing and photocopying balances.

Your NetID and password gives access to:

• nDeva
• internet
• Cecil
• Library resources
• computing laboratories
• EC Mail

Logging in to NetAccount also allows you to photocopy and print (in most of the University's print systems).

Log in to NetAccount

Are you new to The University of Auckland? Watch this video to find out what your NetID and Password are, what you can use them for and how you can change your password.

• NetID and password video

If you are a new student, we will have told you what your NetID and password are in your “Acceptance of Application letter”. You will have used them to enrol on nDeva.

If you don't have these details, you can swipe your Student ID card at one of the NetAccount printers that are located throughout the University.

Once you swipe your card, your NetID will be displayed on the top left-hand side of the monitor. Click on the job displayed as “Your new random password” inside the window of the monitor and click on the “Print” button. Your password is at the bottom of the sheet that prints out.

Printers are available in:

• Kate Edger Information Commons
• Grafton Information Commons
• Epsom Information Commons 
• libraries
• faculty computing laboratories.

Alternatively, you can get your password from one of the IC Helpdesks at the City, Grafton or Epsom Campus. You must provide your Student ID card, passport or driver’s license.

Always protect your password, and keep it safe and private. Never disclose your password to anyone and do not write it down.

Your password is used to authenticate and authorise you for use of services. It is your responsibility.

Remember, at no time will any University representative ask you for your password.

If you have never used this service before, your initial password will be randomly generated, and can be printed at NetAccount Print Station.

You can change your password online using NetAccount.

Your new password must be:

• 8 characters long
• easy for you to remember
• hard for anyone else to guess.

The best passwords are a mix of letters, numbers, and punctuation characters. Make sure you use all three when making up your new password.

Important

Once you receive your new password, you must change it the first time you log in. It may take up to 5 minutes for the system to process the new password.

Change your password

If you have forgotten your password, you can get it reset.

Please visit the IC Helpdesk at Kate Edger Information Commons, Grafton Information Commons or Epsom Information Commons in the Sylvia Ashton-Warner Library. Take your Student ID card, passport or drivers license.

You can also have your password reset at the student information centres.

If you are a remote or distance student, please send the following information to onelogon@auckland.ac.nz:

1. Full name
2. NetID (eg, jsmi006)
3. Student ID Number
4. Date of birth
5. Home address
6. Current course(s) you are enrolled in (or programme of study)

* Users are responsible for any use of their computer account and keeping their password confidential. If an individual user name is shared or the password divulged, the holder of the account may be held personally responsible for any actions that arise from the misuse of the account. Information and Communications Technology (ICT) Acceptable Use Policy