Health and Travel Insurance

The New Zealand Government has determined that from 1st January 2004 all international students are required under the Code of Practice for the Pastoral Care of International Students to have appropriate and current health and travel insurance for their period of study. The insurance also has to cover your travel to New Zealand to study. It is The University of Auckland’s responsibility, under the Code, to ensure that all international students have appropriate health and travel insurance - this is a condition of your enrolment.

The University of Auckland has been using Studentsafe-University as their preferred insurance policy for international students, since 2005. Studentsafe-University offers comprehensive health and travel insurance benefits, which meet the requirements of the Code. The University will apply the Studentsafe-University charge to your student account and default you to this insurance policy when you enrol and you will pay for this policy when you pay your tuition fees.

Visit the StudentSafe-University website - www.studentassist.co.nz

Read about the Code of Practice

The 2012 academic year premium for International Student Health and Travel Insurance for a single student is NZD$570.

Any student who enrols prior to the 1st Feb, 2012 will be charged $550 for the year (or $275 if they only enrol in one semester).

Any student who enrols from the 1st Feb onwards will be charged approximately $570 for the year (or $285 for one semester) and is subject to change.

• NZD $137.50 - (Summer School)
• NZD $142.50 - (Quarter Term)
• NZD $285.00 - (One Semester)
• NZD $$570.00 - (Two Semesters)

Short Courses:

• NZD $50.00 – (Short Courses 30 days or less)

Condition Applies; Student must inform the Insurance Administration Office prior to course start date.

Family Insurance:

If you wish to insure your family members, please download and complete a family application form.

Please note Family policies are not renewed automatically, the student is to inform the Insurance Administration Officer if you wish to renew your family policy on or before the anniversary date.

Family policies must be submitted within one month of semester/enrolment start date.

Please note you need to renew your family policy if you are enrolled per semester.

Family premium for 2012 academic year premium for International Student Health and Travel Insurance is as follows:

Family – Student and Partner OR Solo Parent (Student and Child/Children)

• NZD $280 – (Summer School or Quarter Term)
• NZD $560 – (One Semester)
• NZD $1120 – (Full year)

Family – Couple and Child/Children

• NZD $347.50 – (Summer School or Quarter Term)
• NZD $695.00 – (One Semester)
• NZD $1390.00 – (Full year)

Important notice to persons 60 years of age and over.Students or family members aged 60 or over are required to provide medical evidence to Vero, before cover can be accepted. If you or a family member are 60 years of age or over you must complete the Medical Risk Assessment application form and fax it directly to Vero.

If you travel to New Zealand within 31 days of your course start date you will be covered for unforeseen events that may occur during your travels to New Zealand, such as lost baggage or flight delays (conditions apply; more information can be found in the policy). Please retain your receipts and any necessary documentation and see the insurance officer at The University of Auckland upon your arrival to Auckland.

Student Health Services – City Campus Medical Centre
Studentsafe-University policy holders are able to use University Health Services for all compliant health and counselling services (please refer to the policy wording for terms and conditions).

Any consultation covered by the policy will be direct billed to the insurance company and will be FREE to the student. Consultations not covered by the policy will be charged to the student.

Pre existing conditions are not covered by the Studentsafe-University policy. If you have a pre existing medical condition, you can apply for approval of cover directly to the insurer by completing and submitting the Medical Risk Assessment form and faxing it to VERO.

University Health Services
Level 3, Student Commons Building
2 Alfred Street
City Campus
Phone: +64 9 373 7599 ext 87681

Pharmacy – City Campus
Campus Pharmacy will direct bill the insurance company for prescriptions prescribed by doctors from University Health Services for Studentsafe-University policy holders. This is FREE to the student who will not pay for prescriptions covered by the policy.

Campus Pharmacy
Level 1, Student Commons Building
2 Alfred Street
City Campus
Ph: +64 9 373 7599 ext 87935

If your insurance policy does not appear on the compliant list, you need to purchase a compliant policy before you can enrol.

If you wish to select an alternative insurance provider, (that is not already on the compliant list) your insurance policy will have to be assessed by the University's independent brokers to ensure the policy meets the requirements of The University of Auckland’s policy standard. If your alternative insurance is deemed to meet the requirements, a waiver will be issued.

The cut off date for alternative policy assessments is two weeks prior to semester start date. If you bring/send your policy after the cut off date, you will be liable to pay for Studentsafe-University cover while your policy is being assessed.

Accepted Insurance Policies
Download the list of compliant policies accepted by The University of Auckland below.

If you have any of these policies, you need to bring your original certificate of insurance and alternative policy waiver application form to the Insurance Administration Office within the timeframe allowed in order to get a full waiver.

Once we receive these documents a waiver is issued to remove the Studentsafe-University insurance fee on your Student account. Waivers must be received on or before the following dates:

Any waivers received after these dates will not be accepted. If you enrolled late, you must bring your compliant insurance certificate in the same week you enrolled in order for a waiver to be processed. 

Insurance waivers are not automatically processed unless you apply. You must apply for insurance waiver every semester you enrol in, (doctoral students every year).

Note - If you choose to cancel your insurance policy while you are suspended, exchange or overseas and commence your insurance cover when you return, it will be considered a new policy. This means that any medical conditions you received treatment for under the old policy will be considered pre-existing condition and will no longer be covered. Please see Vtoria or Rebecca at the International Office to discuss before you travel.

Download a copy of the insurance waiver application form here:

Non Accepted - Overseas Insurance Policies

Our experience is that most policies purchased overseas do not meet the guidelines set out in the Code of Practice and, therefore, do not meet The University of Auckland's policy standards.

Please note if your policy appears on this list, it will not be accepted by The University of Auckland.

Alternative Policy Assessment
If your policy does not appear on either list, then you MUST submit your full policy wording (in English) and certificate of insurance along with the waiver checklist requirement form for assessment.

Note: The cut off date for alternative policy assessments is two weeks prior to semester start dates.

Contact information

Mailing address:
International Student Insurance Administration Office
The University of Auckland
Private Bag 92019
Auckland Mail Centre
Auckland 1142
New Zealand

Physical address:
International Student Information Centre 
Room G23, Old Choral Hall
City Campus
7 Symonds Street
Auckland
Phone: +64 9 373 7599 ext 88694
Fax: +64 9 373 7655
Email: isinsurance@auckland.ac.nz

• All policy documentation and detail of benefits is available online www.studentassist.co.nz or at the International Student Information Centre.
• Please make sure your compliant alternative policy expiry date is valid until your return home OR for the period of your student visa if you are staying in the country. 
• Students are required to inform and update the Insurance Administration Office of any changes during the period of insurance (e.g. no longer enrolled, change of status, or with a different provider.
• Students are required to advise the Insurance Administration Office, within the month of their enrolment start date if they are; studying from overseas, on suspension or on research outside New Zealand.
• You need to bring your original compliant insurance certificate within the timeframe allowed for a full waiver.
• Waivers or cancellations are processed within 5 working days once all relevant documents are sighted and approved by the Insurance Administration Office.
• The University of Auckland will charge your student account if you do not bring a renewed policy on time. 
• As a Student, it is your responsibility to understand and become familiar with the insurance policy terms and conditions.
• If you have not been charged insurance when you first enrol, please contact Vtoria or Rebecca as the charge will have to be added. It is your responsibility to check and ensure you pay for your insurance. 

For Frequently Asked Questions (FAQs) about International Student Insurance please click here or download FAQ for Doctoral students.

Studentsafe- University Help Desk

New Zealand
Local: 09 488 1638
Tollfree: 0800 486 004
Fax: 0800 800 167

Opening Hours:
Monday – Friday
9am – 3pm

Email:
Customer service: help@studentassist.co.nz
Claims: claims@studentassist.co.nz

• Worldwide – +64 9 486 6868 reverse charge call through operator
• Within Australia – tollfree 1 800 554 114
• Within United Kingdom – tollfree 0500 896 893
• Within USA – tollfree 1 800 328 1643