First aiders and defibrillators

Find out more about our First Aiders and the kits they use, plus discover how to locate AED defibrillators.

A University first aider wearing a green high-visibility vest.
A University first aider wearing the green emergency high-visibility vest.

For serious injury or health concerns

Make sure you know your address.

  1. Phone 111.
  2. Request an ambulance service immediately. The operator will ask for the address.
  3. Call Security on 966 (0800 373 7550 from a mobile phone).

First aid goals

  • To sustain life.
  • To prevent an illness or injury becoming worse.
  • To promote recovery.

Trained volunteers

Many of our staff have volunteered for first aid training which is provided by the Red Cross, and having a single training provider ensures consistency of skills. Being trained in first aid is a very useful life skill as you never know when you may need to treat the public, family or friends.

Where can I find a first aider?

During an emergency, designated first aiders may be wearing bright green vests and will be carrying a first aid kit. In addition, all of our security staff are also trained first aiders.

Most buildings will have one person who is the designated building first aider, and many will have others who are also first aid trained.  If you are a staff member, get to know who your first aiders and other wardens are, so you know who to contact in an emergency.

In an emergency, if you have not been trained in first aid

  • For a serious medical incident or injury, an ambulance should be called immediately by dialling 111.
  • Call for assistance, and ask for a first aider.
  • While waiting for the ambulance, the first aiders will assist the injured as much as they can until a medical professional arrives.
  • You may be asked to assist the first aider—do as they ask. More information: Medical and first aid emergencies.

First aider responsibilities

When an evacuation alarm sounds, first aid officers should report to the building warden with their kit.

What should I do if I find an incapacitated person?

  • Stay with the person and help—as long as it doesn't put you in danger.
  • Ask someone to advise the floor warden of the problem and to seek first aid help from the building warden.

Is the person in immediate danger?

  • Ask other people to help you to move them to a safe place.
  • If they can't be moved, leave the building and report their location to the building warden.

Volunteering: Would you like to be a first aider?

If you are a member of staff and would like to volunteer for this important role, please talk to your manager.   

Training for Designated Building First Aiders is paid for by the University’s central fund, while any others are paid for by their business unit.

The initial course is taught over two days, and a one-day refresher course is required every two years. Both of the courses are charged at a subsidised rate for the University.

In addition, specialty first aid courses for specific roles (e.g. Electrical Service Technicians) are also organised through the University.

Note: Even though University policy says we only need one first aider per building, we become a more resilient community if there are more.  In some buildings, there are multiple business units, so having at least one per department is good practice.

First aid kits at the University vary in size and colour.
First aid kits at the University vary in size and colour.

First aid kits

There are kits containing basic first aid equipment in every University department. They should be in shared common areas, such as a staff kitchen. The size and appearance of the kits varies. 

Faculty emergency information notices

Some faculties and departments, including Arts and the School of Environment, have details on the locations of first aid kits in the emergency information notices. These are placed near the exits on all levels of their buildings. 


During your induction, you should have been told the location of your department's first aid kit. However, if you don't know where it is, please ask a manager or an administrator.

The kits should be checked monthly and restocked as needed. If your local kit is low on supplies contact your department's administrator. 

Note: You'll also find information on this page about buying and maintaining your first aid kits, plus other useful answers to questions you may have.  

Faculty first aid rooms and contact details

The University has some designated first aid rooms. These rooms are fully equipped and available for use by staff or students suffering from illness or injury where privacy is required.  

Business School

  • Sir Owen G Glenn Building, room 086 on level 0 and room 216 on level 2.
  • In addition, the Business School has created a calling group. When you contact them, a first aider will come to you.
    • First aid calling group, phone 89677 (or 923 9677 within Auckland).

Faculty of Science

  • Building 302, room 103. The key is held at the FOS reception.
  • Buidling 118 Lippincott. The key is held at the SBS reception.

Faculty of Education and Social Work

  • Building 6EN, room 200A at Epsom campus. The room is generally open. Security can open it if it's locked.
  • Building 6WF, room 104 at Tai Tokerau campus. The key is held at 6WA reception.

Faculty of Engineering

  • Building 401, room 412 in the City Campus.
  • Building 903, room 266 in the Newmarket Campus. The room is usually locked but the key is available from the Security team.

Law School

  • Building 801, room 205 (sick bay)

AED defibrillators

What are defibrillators?

AED stands for 'automated external defibrillator'. They are small, portable devices that can deliver an electric shock across the heart using adhesive pads applied to the patient’s bare chest. 

As soon as you open and turn on an AED, the machine will verbally prompt you through the actions you should take. This means that even if you haven't had any medical training, you can follow the steps and connect the defibrillator to the patient in a cardiac emergency.

Where can I find one?

There are defibrillators located throughout the University. You can locate them, and other defibrillators throughout New Zealand, using the AED Locations website and app

Get to know where the nearest AED is to your workplace. 

Note: The Health, Safety and Wellbeing Service maintains the database of where the AEDs are located. If you change the location of your AED, please inform us of the new location at

First aid resources

Staff information: Buying and maintaining first aid kits

First Aid kits at the University are bought, replenished and maintained by local schools and departments.

Buying kits

Purchase through our approved stationery supplier NetXpress. Learn more: How to use the online catalogue.

Types of kits

General office kits are for most office and non-lab or hazardous environments. Costs about $30. A vehicle kit costs about $15.

Hard or soft case? 

Choose depending on where you are storing/mounting kit. For an office, choose a soft case or hard case. For a vehicle, buy one for this usage i.e. a vehicle soft case.

Refill my kit or buy new?

Refills are available if you carry out regular checks and know what's missing. Otherwise, it may be easier to buy new.

Checks you should make

  • Contents. Kits should be fully checked at least yearly, or more regularly if that makes sense. Also, if you have a notebook with the kit you should check at least once monthly so items can be topped up as soon as possible.
  • Expiry dates. Although it is not critical to replace items like bandages as soon as the expiry date shows up, they should be replaced in that year.  
  • General check. Is the kit clean? Do the zip or clips work? The HSW team can provide checklists for contents.

Additional information about your kits

  • Spares. It's handy to keep spares of items that run out quickly e.g. plasters. Store separately. Remember the expiry dates. 
  • Specialised areas. For labs and other specialised areas you would additionally have items that relate to the hazards, such as eye wash stations or solution. A risk assessment is necessary to determine needs - the HSW team can help you with this.  
  • Over-the-counter pain relief. Don't keep these freely accessible in kits. More information: Worksafe's Workplace First Aid Good Practice Guide.
  • Notebooks. Ensure these are used for usage of kit items so it's easy to see if anything is running low in the kit. 
  • Unreported use of items. If this is high, you should investigate.
  • Number of people. If a kit states it is for use for a certain number e.g. five, this does not mean you need one kit for every five people. It is just a general indication of size.
  • Exceeds requirements? Note that if a kit states that it 'exceeds requirements', there is no such thing. Requirements is based on risk assessments.
  • Highly visible signage. Install signage to show exactly where your kit is. If you don't have a sign, an example of a good one is a First Aid sign 230x300.

Document Control
Version: 1.1
Last Updated: July 2021
Next Review: July 2024
Approver: Associate Director, Health Safety & Wellbeing