Derek is a facilitator who works with leadership teams in LEGO Serious Play, TMI profiling, problem solving and strategy sessions.
He was previously the Managing Director of Rapid Results - a leading New Zealand training and consultancy firm specialising in contact centres. There he was responsible for spearheading customer relationships programmes and managed all the sales and communications functions for the business.
With over twenty years’ experience in general management in the UK and New Zealand market, Derek has developed a passion for excellence in service and the development of people at all levels in an organisation.
Author of five books on leadership, coaching, sales and Return on investment, Derek has also been a past winner in the Westpac Enterprise North Shore Business Excellence Awards and the TUANZ innovation award for Education.