Nisha Clark

Head of Application Design, Delivery and Operate, Vodafone

Experience

Career Experience 

  • 25 plus years Telecommunications industry experience both fixed and mobile – spanning both Networks and IT. 
  • Extensive people leadership experience including managing large organisational changes relating to both outsourcing and insourcing. 
  • Extensive experience in establishing and leading global delivery teams of IT professionals team sizes ranging from 30 – 600+. 
  • 15+ years experience in managing key customer relationships both Internal and External. 
  • Delivery Executive responsibility experience in managing key accounts and responsible for all aspects of financial and contractual management. 
  • Service Delivery experience in managing vast programmes of work spanning Telecommunications, Insurance, Government and Banking. 
  • Extensive experience in managing diverse teams to deliver solutions across a multitude of technologies. 
  • 15+ years experience in managing Operational teams focusing on ensuring 24 x 7 on business critical functions and providing a stable platform. 
  • Extensive experience in Operational and Delivery methodologies and the creation of strategies to leverage productivity and performance improvements. 
Nisha Clark

 General 

  • Joined Vodafone NZ in October 2011 as Head of Development – responsible for the delivery of Vodafone NZ applications. Transforming the team from a largely outsourced model to in-house. October 2014 - Promoted to Head of Application Design, Delivery and Operate. 
  • 30 years of experience within Technology working both within the business and then externally providing professional IT services into a vast array of sectors.. 
  • 18 years experience in leadership roles within Telecom/EDS/TOWER being responsible for: 
    • Network Inventory Delivery 
    • Application Operational Management 

Professional Experience Vodafone NZ October 2011

Head of Application Design and Delivery 

  • Accountable for the delivery and operations for all IT and Network applications/systems. Current operating budget of $30M (Opex) and $90M (Capex) 

Head of Development IT 

  • Accountable for delivery of quality solutions that are fit for purpose, whilst also focusing on speed to market, cost, schedule and service excellence. Responsible in ensuring we have both an external and internal team of resources who have the right skills, tools and methodologies to deliver. Operating within the budget control of $35M - $45M.Capex and $1M - $5M of Opex. 

Professional Experience EDS – TOWER

November 2006 – October 2011 

Manager – IT Applications and Operations 

  • Provide overall ownership of the delivery of existing and new systems within TOWER. Developed tactical plans for the continued delivery of TOWER’s legacy environment whilst creating a strategy for future IT delivery with the Enterprise Architecture team. Had overall responsibility for 120 people managing a budget of $14 million opex and $10million capex. Accountable for service delivery of all projects to time, cost and quality. Ownership of the relationship management of key stakeholders within the business to ensure both groups work in synergy with each other. 

July 2004 – July 2006 

Senior Delivery Manager / Delivery Executive 

  • Responsible for the service delivery of all work for various clients, focusing on growth, cost, schedule and quality of delivery (Service Excellence). 

September 1999 – July 2000 

Development Manager 

  • Provide new systems and maintain existing services in accordance with the customer requirements. Meet the financial targets for the Group. Develop and manage team members (both contractor and permanent) to ensure employee satisfaction is at is optimum. Team size 120. 

Professional Experience Telecom NZ 1989 – 1999

April 1998

Application Development Manager

  • Provide new Application systems to the projects in accordance with the Customer requirements. Meet the financial targets for the Application Group. Develop and manage Permanent Employees and Contractors. Management of external service providers. Utilisation of internal resources to develop, test and implement Enhancements, BAU and Projects. Team size 120. Achieved Y2K for 154 critical Applications.

November 1997

Team Manager Network Applications

  • Managing the delivery of components (physical & technical specifications, application software, application documentation, unit and function testing) to time, cost and quality. Responsible for managing 50 staff.

March 1997

Team Manager Rearrangements

  • Responsible for budget management and staff of a group whose prime focus was to ensure the quality of data recorded into telecoms various systems.
  • Monitoring and developing the standards used between the various systems

December 1993

Business / Support Analyst

  • Responsible for ensuring business change was represented to the IT team. Responsible for analysing problems to determine system related.

December 1992

Team Leader – ICMS Delivery

  • Scheduling releases of enhancements and fixes of software. Monitoring progress on application development projects. Ensuring enhancements met business specifications. Managing complete end to end process from User requirements to implementation

November 1990

Team Leader – ICMS Delivery

  • Performing system analysis for both fault rectification and enhancements of one of Telecoms key applications. Developing specifications from documentation. Ensuring parameters and functionality of system was being adhered to

September 1984 - November 1990

Test Analyst
Team Leader – Technical Service Centre

  • Technician