The work injury claim process

Important contact details

Health, Safety & Wellbeing (HSW) Manager
Phone: +64 9 373 4896, ext 84896 or 84109 (ask to speak to the HSW Manager for your faculty/service division)
Email: injuryclaims@auckland.ac.nz

Note: For privacy reasons, details of your injury should be sent directly to injuryclaims@auckland.ac.nz rather than the general Health, Safety and Wellbeing Service's contact email.

General contact information: Health, Safety and Wellbeing team

WorkAon
Phone: 0800 185 400
Website: WorkAon

Do you have a work injury?

A work injury occurs to an employee while undertaking an activity as part of their duties. Find out more: Work-related injuries. 

When you have a work injury, it's important that you follow these procedures:

Minor injuries

Immediately report the injury to your head of department (HOD) or manager.

Do you need treatment?

  • Yes. Do not delay.
    1. Get appropriate treatment. You don't need prior permission from the University to seek initial treatment from an ACC-registered treatment provider.
      • Get a medical certificate. 
      • Ask treatment providers to send ACC45, invoices and medical certificate to WorkAon. Employer's name should be recorded as 'University of Auckland/Uniservices'.
    2. Contact your HOD/manager. 
      • Complete University accident, incident and hazard reporting form.
    3. HOD/manager investigates, signs form and sends to hsw@auckland.ac.nz.
    4. HSW sends all forms to WorkAon.
       
  • No.
    1. Contact your HOD/manager.
      • Complete University accident, incident and hazard reporting form. 
    2. HOD/manager investigates, signs form and sends to hsw@auckland.ac.nz.
    3. HSW sends all forms to WorkAon.

Serious injuries

  1. Get appropriate treatment
  2. Get a medical certificate
    • Ask treatment providers to send ACC45, invoices and medical certificate to WorkAon.
  3. Contact your HOD/manager
    • Complete University accident, incident and hazard reporting form
  4. HOD/manager investigates, signs form and sends to hsw@auckland.ac.nz
  5. HSW sends all forms to WorkAon.

Responsibilities

Employee responsibilities Employer/UoA responsibilities
Report accident to manager and complete relevant paperwork Incident/accident Report Form to be completed
Provide any ACC45/18 medical certificate to manager and WorkAon Provide any ACC45/18 medical certificate(s) to UoA Payroll department and WorkAon
Participate in the rehabilitation programme and adhere to the allocated duties Participate in the rehabilitation programme and monitor progress with the allocated duties
Weekly contact between you and your manager to provide an update on progress with
recovery and return to work		 Weekly contact with injured employee to obtain an update on progress with recovery and
return to work. This is to be documented and a copy is to be sent to WorkAon
Employer/UoA
Responsibilities		 WorkAon
Responsibilities
Incident/accident report and Initial Needs Assessment (INA) Registering claims
Alternative duties Issue decision letter
Participate in rehabilitation plan Facilitating rehabilitation
Weekly contact with employee Paying treatment providers

Report incidents and accidents as soon as possible

This is extremely important for:

  • Social and moral reasons: Remove the hazard, enable risk control and prevent injury
  • The claim process
  • Legal compliance.

Read about the University’s procedure for responding to and reporting incidents and accidents. 

Failure to report an accident immediately after an event may result in:

  • Injury to others
  • Delays to support the injured person's injury claim and rehabilation
  • The claim being declined and all medical costs being directed back to the claimant.

Getting appropriate treatment

You can seek treatment from most ACC registered treatment providers, for example:

  • Doctors
  • Physiotherapists
  • Osteopaths
  • Acupuncturists.

The University will initially cover the costs of one doctor’s visit and up to four physiotherapy treatments prior to making a decision on an injury claim.

Do you need further treatment (e.g. MRI scan) or a specialist's assessment?

Contact WorkAon or injuryclaims@auckland.ac.nz for prior approval and assistance.

Treatment provider cards and surcharges

These cards have been printed to remind you, and to inform your treatment provider, where to send the claim form. Take one with you when going for treatment.

If you need a card please contact HSW.

Showing your card means that you should not have to pay any consultation surcharge fee. This will be paid by the University via WorkAon.

If you do get charged a fee, hold onto your receipts for reimbursement.

Medical certificate (ACC45 and ACC18)

When you visit the first treatment provider (e.g. doctor), you must complete an accident claim form (ACC 45) with them. This form also acts as a medical certificate. Depending on the injury, the provider may require that you are unfit for work for a certain period and/or refer you for further treatment (ACC18). 

Please send medical certificates to injuryclaims@auckland.ac.nz 

Accident leave and weekly compensation policy and procedures

This details:

  • The management and application of entitlements
  • Leave
  • Weekly compensation
  • Claims management for work and non-work related ACC injury claims
  • Clarifies the support available to injured staff members.

View now: Accident leave and weekly compensation policy and procedures.

Learn more: ACC partnership programme.

Document Control
Version: 1.0
Last Updated: June 2020
Next Review: June 2023
Owner: hsw@auckland.ac.nz
Approver: Associate Director, Health Safety & Wellbeing

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