UHCS Patient update 21 September 2020

Kia ora,

As we move into Level 2, we will remain available for medical and counselling appointments – these will continue to be mostly virtual and phone consultations to ensure we are practicing the appropriate social distancing. Please do contact us via 0800 698 427 to discuss your needs with our team

This means that:

  • All non-essential appointments will be cancelled until we progress to
    level 1 (for things such as pap smears.)
  • For essential appointments, we will be operating via phone, virtual
    consultations and virtual counselling sessions. We will continue with face to
    face consultations only where appropriate.
  • Please do not turn up to UHCS as our waiting room is closed due to restrictions on the number of people we can accommodate under social distancing. 
  • Prescriptions will continue to be administered. Patients who need a repeat prescription will be assessed via a phone consultation, or if deemed appropriate issued a repeat without a consultation. Prescriptions will be sent directly to your preferred pharmacy for collection.
  • Counselling appointments will now be delivered by zoom or phone, unless
    the Lead Counsellor determines that a face to face consultation is required. In
    this instance, access to the clinic will be treated in the same way as all
    other arrivals (nurse triage by phone prior to access being granted).

We would like to remind you that there are range of personal support services that are available to help support your health and wellbeing during this time.

Many thanks for your support and understanding.

If you have any questions about the University’s response to Covid-19 please visit this website or email coronavirus@auckland.ac.nz.

If you have any questions about the University Health & Counselling Service operation, please contact the University Health and Counselling Service.


With face masks mandatory on public transport under Level 2, here are some tips for wearing them and limiting the spread of germs.