Using student feedback

Find out what is done with responses to student evaluations and student surveys.

Course and teaching evaluations (SET)

Summative Evaluation Tool (SET) results are returned to academic staff and the academic head (the head of the department or school). Teaching staff carefully consider the responses to the ‘tick the box’ questions, and read the anonymous open-ended comments from students. It is the responsibility of teaching staff to judge how best to use the feedback in making adjustments and/or improvements to their course, teaching practices etc. In some departments meetings of all teaching staff are convened at the end of the academic year to discuss all evaluation results collectively, share approaches and ideas for improvement etc.

Feedback to students

Teaching staff are strongly encouraged to tell students what changes will/have been made in the course and its teaching as a result of what students have said in their feedback.

For further information, see Enhancement and Evaluation of Courses and Teaching.

Courses with low ratings

A summary of the evaluation results for each faculty is also provided to the respective dean. As mandated by University policy, this summary includes a list of all courses who do not reach a minimum 70% ‘agree/strongly agree’ response level to the question ‘overall, I am satisfied with the quality of this course.’ The dean discusses these courses in an annual meeting with the Deputy Vice-Chancellor (Academic). The faculty reviews each course to determine what factors have contributed to the student rating, make improvements where necessary, and subsequently to see, through re-evaluation, if students rate the course more highly.

Performance issues

Where student evaluation results suggest a teaching staff performance issue, this is addressed by the responsible Academic Head, and may involve the dean of the faculty. All teaching staff have at least one formal performance review each year. The University devotes considerable resources to ongoing professional development of its staff in order to sustain and where necessary improve teaching practices.

University Teaching and Learning Quality Committee

The Teaching and Learning Quality Committee, which has student representation, also receives an annual summary of the student evaluation results.

Student surveys

An internally-developed survey is used to get student feedback on overall experience of learning and teaching matters.

The results of this survey are presented to the University’s senior leaders and the Teaching and Learning Quality Committee, and detailed reports are given to each faculty on the results for their respective students. The open-ended comments (with no individual identifiers) are read by both the Senior Academic Quality Advisor and the faculties.

Results are reported to students through student representation on University committees, including Teaching and Learning Quality Committee, Education Committee, and Senate.

Annual meeting with faculties

Each year, after the results of all evaluations and surveys are analysed, the Deputy Vice-Chancellor (Academic) and the University’s Senior Academic Quality Advisor meet with each faculty dean and other faculty staff to review what students have said and what is planned in response.

Faculties identify a number of priority initiatives that they will work on to improve the learning and teaching environment.