AUSA Advocacy

Auckland University Student Association (AUSA) Advocacy offers free support, advice and information to students.

Sometimes we all need someone to support us. Our Advocacy service is professional and confidential.

We are 100% independent from the University, which means the advice which we provide will always be in your best interest. 

Our Advocacy service is here to:

  • help you understand your options, rights and responsibilities
  • help you raise an issue or make a complaint
  • facilitate communication, mediate disputes, problem-solve
  • assist you in appeal procedures
  • prepare you for meetings and even attend them with you
  • advocate on your behalf
  • refer you to the best services to help

You can use our Advocacy service when you:

  • feel you've been treated unfairly, or think a University of Auckland policy or rule has been applied poorly or unfairly to your situation or circumstance
  • are seeking information or referrals about non-academic issues affecting your studies like employment disputes, finances and tenancy problems
  • want to clarify your options, rights or responsibilities
  • need to understand which policies or procedures relate to your situation
  • need someone to advise on any problems between yourself and another member of the University community
  • are appealing a grade or making another academic decision
  • have been harassed or are feeling unsafe on campus

Our service includes:

  • Meeting face-to-face with a Student Advocate for advice
  • Phone consultation
  • Email consultation


If University staff contact you about plagiarised or cheated in any assessments, tests or examinations, contact us straight away. We can provide support and accompany you to any meetings or hearings that you have been asked to attend.

Disciplinary action

If you find yourself having to face a disciplinary hearing, contact us
straight away. We can help by advising you about your rights, and support you any meetings.

Contact us

Contact AUSA Advocacy to make an appointment by email, phone or in person:

Advocacy reception
AUSA Advocacy
Student Support Hub
AUSA House
4 Alfred Street
(Opposite Library)

Phone: 09 923 7294