Counselling support while self-isolating

If you feel you are not coping, it is important to talk to someone. Talk to your friends and family or your usual support networks.

During this time there is expected to be an increase in family and relationship violence. If you need to access immediate advice for yourself or for supporting someone experiencing family or relationship violence call the Shine Helpline for support and information at 0508 744 633, 9am-11pm, Monday-Sunday.

Additional domestic violence helpline options are:

  • Are you OK at 0800 456 450 
  • 1737 Need to Talk 24/7 Counselling
  • Women’s Refuge at 0800 733 843. Refuges continue to remain open for those needing a safe place to stay.

For professional support with grief, anxiety, distress or mental wellbeing:

  • Call or text 1737 – free, 24/7, and talk with a trained counsellor.
  • Fill in the questionnaire on the Health and Counselling web page and a counsellor will contact you.
  • Use our free phone counselling service Puawaitanga, which can be accessed on the Health and Counselling web page or by calling 0800 782 999. Once registered counsellors are available 9am to 9pm 7 days a week.
  • Asian Family Services (AFS) is a team of qualified counsellors who provide free, professional and confidential support for people who speak Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi languages who wish to access immediate support or guidance. The helpline is available Monday–Friday from 9am to 8pm. Call 09 212 6823 or visit their AFS website.
  • Register with our Uniwellbeing Programme, and work through online modules with support from one of our counsellors. If you are interested in the programme please email the Uniwellbeing Team and one of our team will be in touch to talk about the programme with you.
  • Check out the Low Down to access some useful tools and information about staying mentally healthy. You can also access a counsellor free, anytime, 24 hours a day, 7 days a week by calling 0800 111 757, texting 5626, or accessing web chat via the Low Down web page.