Personal safety and emergency contacts
In an emergency (fire, crime or accident), phone the NZ emergency services free number 111 (including mobile phones). The emergency operator will ask for your name, address and the type of emergency. The operator will then send the appropriate service - ambulance, police or fire brigade.
Only use the 111 number to call the police when a crime is actually being committed or if life is at risk.
For non-emergency calls to the police (for example, when a burglary has already taken place and the burglars are no longer on the scene), call Auckland City District Headquarters on +64 9 302 6400. Or you can go to the city station located at the corner of Cook and Vincent Streets.
For non-urgent service you can also phone your local police station. Contact details for local police stations around New Zealand can be found on the New Zealand Police website.
For traffic incidents and information, dial *555 (not emergencies). People with impaired hearing can dial 0800 16 16 16 (text phone only) or fax 0800 16 16 10.
Incidents on the University campus
If an incident takes place on the University campus you can telephone University Security on +64 9 373 7599 extension 85000, or dial 85000 directly if you use an internal University telephone.
- If you are walking home at night, go in a group and keep to well-lit streets or take a taxi instead.
- Do not carry large amounts of cash.
- If you must carry valuables, keep them hidden from view.
- Protect your mobile phone. Register your phone with the operator and if it is stolen ask them to bar the SIM card immediately.
- Take care when using ATM machines late at night. Do not walk away from the machine with your cash in full view.
- Never keep your PIN number with your EFTPOS or ATM card.
- Keep your home secure by locking all windows and doors. Leave some lights on while you are out.
- Take out property insurance so that you can replace your property in case of theft.
- Backup work on your computer regularly. Keep the backup disk in a special place, so that you don't lose vital work if your computer is stolen.
- If your credit and cash cards are stolen, inform the card provider immediately. Do not wait until you get home.
The main function of security is to provide a safe and secure environment for students, staff and visitors, as well as to protect the University's assets.
Unisafe Officers constantly patrol the University grounds and buildings and are in permanent radio contact with Control Room Operators. They can provide an immediate response to any emergency. Our officers have first-aid training and are qualified to handle all security matters.
Key services provided by Unisafe Officers
- Security of grounds and buildings (locking and unlocking)
- Daytime patrols checking for cleaning, maintenance and security problems, and maintaining regular contact with departmental administrators
- Evening "bedding-down" patrols to ensure buildings are safe and secure before lock-up
- Attending security alerts and access control alarms
- Escorting staff during hours of darkness from place of work to transport on campus
- Responding to any after-hours emergency problems.
How do I recognise Unisafe Officers?
Our Unisafe officers wear a blue uniform with University logo flashes on the shoulders. They also wear a badge with "University of Auckland - Unisafe" and the officer's name on the left front of their shirts. The officers regularly patrol our campuses and are there to help you.
Unisafe contact details
Security Control Room (24-hour)
Phone: +64 9 373 7599 ext 85000
Free phone: 0800 373 7550
Tamaki Innovation Campus:
Property Services Building
Phone: +64 9 373 7599 ext 85225
Fax: +64 9 373 7599 ext 84365
Main Entrance Medical School
Phone: +64 9 373 7599 ext 86081
We have installed emergency telephones at strategic locations throughout campus. These telephones are linked to the control room.
You should use them if you feel threatened, anxious or sense that your safety or that of another person could be at risk. You should learn where the telephones are so you can use them if necessary.
You can activate the emergency telephones by pressing the contact button once. The Control Room Officer will answer.
Location of emergency telephones
You can view these maps, which show the locations of the telephones as red icons:
If you are arrested by the police, you should ask for a solicitor immediately, even if you intend to admit to a crime or you know that a crime has nothing to do with you. Refusing to answer questions can later be held against you in court, so it is always best to have a solicitor present to give you advice on what to say.
As most students do not have a regular solicitor, you can ask for a 'duty' solicitor to represent you. If you request a duty solicitor, the police must get one for you. You will be entitled to speak to your solicitor in private before the police interview you. The services of the duty solicitor are free while you are in the police station.
You also have the right to have one phone call made on your behalf. You should use this opportunity to contact your own solicitor (if you have one) or a friend or relative to let them know what has happened.