Student Hubs

Visit us for help and advice on any aspect of your studies and life at the University of Auckland.

Two students talking in the General Library Student Hub

Nau mai, haere mai. Welcome to the Student Hubs!

The Student Hubs are your physical gateway to Waipapa Taumata Rau | the University of Auckland. Our friendly staff are here to provide you with advice on any aspect of your studies and life at University.  

Student Hubs services

Whether you are a prospective student or a current student from any of our faculties, we can help you with a wide range of information and services, including:  

  • Exploring your study options with the University, including career pathways and Postgraduate level possibilities.
  • Understanding and navigating entry into the University, including support with your application, admission and enrolment. 
  • Course selection, enrolment, degree planning and structuring your studies. 
  • Help and advice with fees, transcripts, and visa enquiries.
  • Understanding and navigating University life. 
  • Library services and student IT support.
  • University support options, including connection to wellbeing, disability, and engagement services.  

Locations and hours

Public holiday hours
Matariki Friday 28 June all hubs open 9am-5pm, apart from Te Papa Ako o Tai Tokerau, Whangārei, which will be closed. 

Student Hub, City Campus 
Te Herenga Mātauranga Whānui | General Library
Building 109, 5 Alfred Street, Auckland
Wayfinding map
Hours: Monday to Thursday 8am-10pm, Friday 8am-8pm, Saturday and Sunday 9am-8pm

Student IT Hub, City Campus
Kate Edger Information Commons
Building 315, Level 2, 9 Symonds Street, Auckland
Wayfinding map
Hours: Monday to Friday 7am-6pm, Saturday and Sunday 8am-4pm

Student Hub, Grafton Campus
Te Herenga Hauora | Philson Library
Building 503, Level 1 (entry via the Atrium, Building 505), 85 Park Rd, Grafton
Wayfinding map
Hours: Monday to Thursday 8am-10pm, Friday 8am-8pm, Saturday and Sunday 9am-8pm

Student Hub, Te Papa Ako o Tai Tonga
6 Osterley Way, Manukau
Wayfinding map
Hours: Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm

Student Hub, Te Papa Ako o Tai Tokerau
L Block, 13 Alexander Street, Whangarei
Wayfinding map
Hours: Monday to Friday 8am-4.30pm, Saturday 10am-4pm, Sunday closed

Visit us

If you would like to speak with someone from our friendly team, or access any of our services, please drop into one of our locations. You do not need an appointment, simply visit any Hub during our opening hours and the team will be happy to help. 

If you live outside of Auckland or you are unable to visit us in person, you can book an online appointment with us.

Our online appointments are popular and only visible on a seven-day rolling schedule. If no slots are available when you look, then please check again first thing tomorrow and the next days appointments will be bookable.


Get in touch

You can contact the friendly team in the Student Experience Centre for help and assistance by phone, searching AskAuckland, or by submitting an online enquiry.

Auckland: (09) 923 5025
Outside Auckland: 0800 61 62 63
International: +64 9 373 7513


Your online help and support centre. Search our frequently asked questions.