Mediation services
Find out how to resolve disputes at the University.
Disputes, disagreements and conflicts arise in a university context, despite the best efforts of staff and students. They may be between individual students or between students and staff.
The University of Auckland encourages people to work together to resolve any disputes. But if face-to-face discussion or negotiation does not work, then you should try other informal means of resolution, such as informally approaching the head of department or someone who can act as a third party.
Resolving disputes often involves having conversations that will feel awkward, uncomfortable or embarrassing. Mediators can help you to have such difficult conversations by focusing on exploring the problems and their current impact to find the best solutions.
Assisted Disputes Resolution (ADR) service
The University provides an Assisted Disputes Resolution (ADR) service, which can be accessed freely by all members of the University community, including students, academic staff and professional staff. The (ADR) Mediation Service sits alongside other available procedures which are detailed in the Calendar. See the Mediation and Harassment Policy in the University Calendar.
Mediation service
The mediation service is free and confidential. If you have a problem or a dispute with either another student or a staff member, we encourage you to make an appointment with the mediator. You can also receive a mediation information pack by emailing us.
If mediation is not the most appropriate service for you to access, we will attempt to give you other options to consider. If you think there is a dispute, or even the potential for a dispute, talk to us about it. Doing this earlier rather than later is likely to increase the chances of a satisfactory outcome.
Please contact:
Mediation Service
Jane Mackenzie
Phone: +64 9 373 7599 ext 88905
Email: mediation@auckland.ac.nz
If other people’s behaviour is unwanted, unacceptable or offensive to you, and if you communicate that and the behaviour continues or increases, it may be harassment.
If the behaviour is a reaction to your race, sex, sexual orientation or religious beliefs then it may be discriminatory as well as harassment.
Discrimination and harassment are illegal, unethical behaviours. The University has a policy and procedures to deal with these behaviours. If you believe that you are the victim of harassment or discrimination, please contact the Mediation Service to discuss your concerns. We will treat your issues confidentially and help you wherever possible. Email us for a mediation information pack.
Email: mediation@auckland.ac.nz
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