Fees and expenses

As a student at The University of Auckland, you are the only person responsible for making sure your fees are paid on time, and in full.

If you do not receive an invoice within a reasonable timeframe of your enrolment being completed, please contact the Student Financials Office:

Email: fees@auckland.ac.nz

As your invoice will be sent to your current mailing address on Student Services Online, please make sure this address is kept up-to-date.

All students must pay the full amount on their Fees Invoice by the due date. New students must pay the tuition fee in full for the first year of their programme of study. However, international students who are outside of New Zealand are advised to pay well in advance for Student Visa application purposes.

Returning students may pay Tuition Fees in full by the due date of their fees invoice.

When considering withdrawal from your Programme of Study, you should first approach the International Officer for guidance. Should you decide to withdraw, you must delete your courses officially online through Student Services Online or contact the Faculty Advisor before the semester's deletion deadline (see deadlines below).

Refund before the start of the Programme:

If you notify the University of your intention to withdraw after you have paid your tuition fees but before the programme starts, the University will refund the tuition and services fees paid, less an administration charge of NZ$1,000.00. If the reason for withdrawal is that the New Zealand Immigration Services will not grant a student visa, the University may (at its absolute discretion) also waive the administration charge.

Refund after the start of the Programme:

If you decide to withdraw from the programme of study, after the academic session has begun, you must delete your courses officially online through Student Services Online or contact the Faculty Advisor and provide any required supporting documentation to the University. If you submit your application to delete within the deadlines, the University will give a refund of the tuition fee paid, less an administration charge of NZ$1,000.00. The services fee will not be refunded.

The last dates to delete a course (s) from a programme/enrolment and receive a refund are as follows:
The second Friday of the course for one semester courses; and the fourth Friday of first semester for double-semester courses; and seven days inclusive from the start of Summer School for Summer School courses.

These deadlines do not apply to doctoral candidates. Doctoral candidates should contact the Graduate Centre if you have queries relating to refunds. If you do not do so, you may not be entitled to a refund.

Email: postgraduate@auckland.ac.nz

If you wish to delete after the deadline, and can show that the reason for not applying to delete within the time limit was due to medical or exceptional circumstances, the University may, at its absolute discretion, allow a refund of up to 50 per cent of the tuition fees paid. The services fee will not be refunded.

If your residency status changes and you gain a permanent residence visa, please forward a certified copy of the Residence Visa and Permit to Auckland International as soon as possible. Please contact staff at the International Student Information Centre on how this affects your fees.

All international students whose accounts are in credit must have any refunds approved by the Information Officer (fees), Auckland International, who will notify the Student Financials Office to proceed with the refund provided the following conditions have been met:

• You have paid for both semesters and have been granted one year's visa.
• You enrolled in full time study and dropped a course to part time study. (International students are to study full time, which is a minimum of three courses or 6 points - this is a requirement of the NZIS)

A refund-processing fee of $50 may apply to students who are receiving a refund due to:

• Overpayment - A student due to no fault of the University pays more than the invoiced amount to the University.
• For deletion from enrolment due to non-payment of fees - where students who have been deleted from courses for reasons of non-payment do not re-enrol, the refund-processing fee may be taken from any refunded amount. You will not be charged a refund-processing fee for refunds of International Health and Travel Insurance payments.

Urgent requests for refunds outside the stated period for refunds will attract a refund fee. The fee will not be applied where there are compassionate circumstances.

Refunds do not, as a general rule, occur every week. During the busier periods of the year, it is not feasible to process refunds due to time restraints. Refund processing will start after the alteration to current enrolment period for the specific semester.

An indication of when refunds may be processed by the Student Financials office during the year is given below:

Summer School Enrolment - end of January
First Semester Enrolment - end of March
Second Semester Enrolment - end of July