Expert organisations that can help

Where there is a real or imminent threat, call the Police on 111.

If you are experiencing family violence, these agencies can provide you with advice, support, emergency housing, personal safety planning or advocacy.


Helpline: 0508 744 633 (9am-11pm everyday)

Shine provides confidential support and information for anyone, female or male, living with domestic or family violence. The service also supports people who are worried about a friend, family member, colleague, or a child. SHINE can also offer short term accommodation at a Women’s Refuge, and it has a service for children affected by family/domestic violence. SHINE also advocates for victims of family/domestic violence, and it offers a programme on how to stop using violence.


Helpline: +64 9 623 1700 (24 hours)

HELP provides professional and specialised support services to sexual abuse and assault survivors. HELP is the first point of contact for sexual assault.

Family Violence Information Line

Helpline: 0800 456 450 (9am-11pm everyday)

Family Violence Information Line provides self-help information and, where appropriate, connects people to services. It operates an after-hours message redirecting callers to the appropriate service in an emergency.


Helpline: 0800 543 354 (24 hours)
Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO)

Lifeline New Zealand’s telephone counselling service provides counselling and support 24 hours a day, 7 days a week. Face-to-face counselling is also available.

1 in 3 Be Free

1 in 3 Be Free is a mobile application by Inner City Women's Group that helps women screen their relationships for abuse and connect them with support networks nearby. 

Agencies offering specific services

Women and children

Women's Refuge

Crisis line: 0800 733 843 (24 hours)

Women's Refuge provides emergency housing, advocacy and support. Women's Refuge also provides a  Māori Women’s Refuge, as well as and offering Māori support workers and services aimed specifically at children, young people, Pasifika women and migrant and refugee women. They also assist lesbian women, older women and women with disabilities



Tū Wahine Trust

Phone: +64 9 838 8700

Tū Wahine Trust provides counselling, therapy and support to Māori women, children, and families affected by violence and abuse.


Phone: 0508 744 633

Hohourongo is a Whānau Ora service for Auckland whānau affected by family violence. Hohourongo kaiāwhina (advocates or support people) works alongside Shine advocates.



Fale Lalaga Pacific Women's Health & Social Services

Crisis line: +64 9 828 4317 (phone counselling)
Office phone: +64 9 828 4307

Fale Lalaga provides counselling and support for Pacific women in the North Shore, Rodney and Waitakere regions.


Asian, African and Middle Eastern women and children


Crisis line: 0800 742 584 (24 hours)

Shakti provides culturally specialist, confidential support services to women and their children of Asian, African and Middle Eastern origin facing any form of family violence.



Helpline: 0800 37 66 33 (24 hours)
Free TXT: 234 between 8am and midnight

Face to face counselling also available.


Rainbow Youth

Phone: +64 9 376 4155

RainbowYOUTH is a national organisation providing support, information, advocacy for young queer and trans* people up to the age of 28.


Phone: 0800 OUTLINE (688 5463)

OUTline provides confidential and gay-affirming GLBT telephone support and face to face counselling.


People with a disability

Contact Shine or the Family Violence Information helpline (contact details above).


People who have experienced sexual violence


HELP (contact details above) is the first point of contact for sexual assault.

Rape Prevention Education

Phone: 09 360 4001

Rape Prevention Education works to prevent sexual violence through education and provides information for those affected by sexual violence.  


People experiencing online or cyber abuse


Phone: 0508 NETSAFE (0508 638 723), 8am-5pm Monday to Friday


People who want to stop using violence

No Excuses (Shine)

Phone: 0508 744 633

No Excuses is as positive change programme run by Shine for men who have used family violence.

Pave (Inner City Women's Group)

Phone: 09 360 4933 or 09 279 8727

Pave is a prevention and violence education programme run by Inner City Women's Group for women who have used family violence.

National Network of Stopping Violence - Te Kupenga Whakaoti Mahi Patunga

national network of services and programmes for living without violence

See I want to stop using violence for more information