Student Charter and representation

Student Charter

The Student Charter is an agreement between the University of Auckland and its students. It clarifies the responsibilities of the University and of students.

View the Student Charter

Student representation

Staff-Student Consultative Committees (SSCCs) are a vital forum for discussing and resolving a wide range of teaching and learning-related issues. Any student may become a member of the SSCC by volunteering and being elected as a class or year representative.

Departmental SSCCs report to their faculties and faculty SSCCs.  Any issues unable to be resolved by the faculty SSCC will be referred to Campus Life or the Student Consultative Group (SCG) for consideration and resolution.

Students are represented on a number of key University committees with a mandate for teaching and learning, including: Senate, Education Committee, Teaching and Learning Quality Committee, Board of Graduate Studies, Runanga, and International Committee. A list of student representatives on University central committees can be found on the AUSA website.

Student representatives meet with the Vice-Chancellor and members of the Senior Management Team at the Student Consultative Group meeting.

Class Representation Policy

Class Representation Guidelines


The Auckland University Students’ Association (AUSA) represents and advocates for students at the University of Auckland. Membership is free and voluntary. The Education Vice-President is a member of the AUSA Executive responsible for advocating for students about teaching and learning. The AUSA website contains information about other student associations in the University.

Visit the Auckland University Students’ Association (AUSA) website.

AUSA Advocacy Service provides a support network and service to students to help improve the quality of student life at The University of Auckland through advocacy, welfare, education and representation. Read more about AUSA Advocacy.

Student surveys

Student input is also sought on a periodic basis through student reference or focus groups and student submissions to academic unit reviews and programme reviews.

Read more about student surveys
Read more about academic unit and programme reviews

Student evaluation of courses and teaching

An ongoing cycle of University-wide surveys of student opinion gives students the opportunity to provide feedback on teaching and learning, research and supervision, resources, and services and facilities.

View the Policy on Enhancement and Evaluation of Teaching and Courses.

Student academic complaints and disputes

The University has well-developed procedures and processes for the resolution of student academic grievances. A student who has a concern may approach their class representative or Student Advocacy at any time.

Resolution of Student Academic Complaints and Disputes Statute