How student feedback is used

Find out what is done with responses to student evaluations and student surveys.

Student Learning and Teaching Survey

The University’s primary survey of student experience, the Learning and Teaching Survey is used to get student feedback on overall experience of learning and teaching at this University.

The results of the Learning and Teaching Survey are presented to the University’s senior leaders and the Teaching and Learning Quality Committee, and detailed reports are given to each faculty on the results for their students. The open-ended comments (with no individual identifiers) are read by the Deputy Vice-Chancellor (Academic), the Director of Learning and Teaching, and the Manager, Academic Quality. Sentiment analysis provides additional insights.

Annual meetings with faculties

Each year the results of course and teaching evaluations and the Learning and Teaching Survey results are analysed and reviewed in a series of meetings between the Deputy Vice-Chancellor (Academic), the Director of Learning and Teaching, the Manager, Academic Quality, each faculty dean and other faculty  staff to review what students have said, and what is planned in response.

Faculties identify a number of priority initiatives that they will work on to improve the learning and teaching environment, as identified by students in their faculty.

A summary of meetings with faculties is provided to the University's Teaching and Learning Quality Committee.

Course and teaching evaluations (SET)

Course and teaching evaluation (SET) results are returned to academic staff and the Academic Head (the head of the department or school). Teaching staff carefully consider the responses to the ‘tick the box’ questions, and read the anonymous open-ended comments from students.

It is the responsibility of teaching staff to judge how best to use the feedback in making adjustments and/or improvements to their course, teaching practices etc. In some departments, meetings of all teaching staff are convened at the end of the academic year to discuss all evaluation results collectively, and share approaches and ideas for improvement.

Feedback to students

Teaching staff are strongly encouraged to tell students what changes will/have been made in the course and its teaching as a result of what students have said in their feedback.

Courses with low ratings

A summary of the evaluation results for each faculty is also provided to the respective dean. As mandated by University policy, this summary includes a list of all courses that do not reach a minimum 70% ‘agree/strongly agree’ response level to the question ‘overall, I am satisfied with the quality of this course.’ The dean discusses these courses in an annual meeting with the Deputy Vice-Chancellor (Academic). The faculty reviews each course to determine what factors have contributed to the student rating, makes improvements where necessary, and subsequently assesses, through re-evaluation, if students rate the course more highly.

Performance issues

Where student evaluation results suggest a teaching staff performance issue, this is addressed by the responsible Academic Head, and may involve the dean of the faculty. All teaching staff have at least one formal performance review each year. The University devotes considerable resources to ongoing professional development of its staff in order to sustain, and where necessary, improve teaching practices.

University Teaching and Learning Quality Committee

The Teaching and Learning Quality Committee, which has student representation, also receives an annual summary of the student evaluation results.