Change or reset your password
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When selecting a new password, use a passphrase that is more than 16 characters in length (for details, go to Choosing a password).
When changing or resetting your password there may be a delay of up to 15 minutes for changes to take effect.
Change your existing password
If you would like to change your existing password, go to Password change.
Can't log in? Reset your password
If you have forgotten your password, you can reset it:
- Go to the password reset page
- Enter your email address
- You will then be guided through the password-reset process.
If you need ideas for a password, go to Choosing a password.
Need help?
If you need further assistance, please contact us.
Students, applicants and alumni
- Contact AskAuckland
- Visit the Student IT Hub in the General Library
Staff
- Phone the Staff Service Centre ext 86000 or + 64 9 923 6000
- Submit a query to via the Staff Service Centre Portal