Contacts and information sources

Being able to communicate is vital in an emergency, and having a modern mobile phone is an extremely useful tool. Mobile phones allow you to summon help, tell your loved ones that you are OK, and can keep you informed about what is going on in a large-scale

Please save the various numbers below to your phone before an emergency, along with the apps that you think will be of use to you.

Note: Experience has shown that mobile phone networks can be quickly overloaded in a large-scale emergency, so users should only use voice calls for contacting emergency services. It is best to communicate with loved ones via text or through an app.


Phone: 111 (or 1 111 from a University landline)

  1. Call from a safe place (note that mobile phones are free)
  2. Tell the operator which emergency service you want.
  3. Wait until that service answers.
  4. Give your location and address, including suburb and city.
  5. Do not hang up until told to by the emergency service.
  6. Make sure someone is available to direct the emergency service to the scene.

On-campus emergency phone number

University Security
 0800 373 7550 or 966 (internal)

Note: To ensure the contact number is near the top of your contact list, please save it as 'Auckland University Security'. The security staff are on site 24/7 and will respond immediately to help and arrange any emergency or medical assistance required. 

Non-emergency enquiries

University Security 
Phone: 0800 373 7550 or 85000 (internal).

The Security office is located at B409, 24 Symonds Street, City Campus, Auckland.

Health, Safety and Wellbeing
373 4896 (within Auckland), ext 84896.

Other important contact numbers

Poisons Information Centre: 0800 764 766  

Healthline: 0800 611 116

Traffic issues: *555 (from a mobile phone) 

Auckland Council: 09 301 0101


In a civil defence emergency, radio is a key source of vital information.

National Radio: FM 101.4 or AM 756 

Newstalk ZB: FM 89.4

Classic Hits: FM 97.4

More FM: FM 91.8

Radio Live: FM 100.6 or AM 702 


News about emergencies is available on mobile phone apps and websites such as:

  • Stuff. Stuff is a general news site that features national and international news.
  • RNZ. The Radio New Zealand app delivers breaking news, and you can livestream their radio broadcast.
  • Hazards-Red Cross NZ. The hazards app will send you notifications of any large-scale emergencies you need to be aware of in New Zealand.
  • Facebook. If you have enabled location tracking on Facebook and there is an emergency where you are, the app will trigger a 'check in' option so you can let your whanau know you are safe.
  • UoA Alert. If there is an emergency at the University of Auckland you need to know about it quickly and directly.Downloading the UoA Alert app will ensure you receive University emergency information promptly on your mobile phone. Once you have the app downloaded, make sure that notifications for the app are turned on so that you receive all alerts in a timely manner.
  • Kahu for students.  The Kāhu app is designed to make student life easier by providing access to everyday student tools and information in one place. 

Before an emergency

University addresses

Make a note of your University address details before an emergency, so you're ready to give out location details if needed.

  • Campus
  • Building number and level
  • Street address

First aid training and kits

Find out more about the role of first aiders and available equipment: First aiders and defibrillators.

Read emergency evacuation notices

Find out what procedures you should follow in an emergency and when evacuating.

A summary of emergency procedures are placed throughout the University.

Learn more: Evacuation.

Emergency Response Guide

Here's a handy PDF booklet containing emergency advice and the procedures you should follow at the University.

Document Control
Version: 1.0
Last Updated: Dec 2019
Next Review: Dec 2022
Approver: Associate Director, Health Safety & Wellbeing