The evolution of the accountant

Analysis: Generative AI isn’t replacing accountants, it’s making them more human, says Dulani Jayasuriya.

Image of child in front of blackboard with old-fashioned calculators posted on it

For nearly a century, the public image of the accountant has been of the solitary figure in the back office, head bent over a ledger, a master of rules, arithmetic, and routine.

When ChatGPT launched, the immediate assumption was the accountant was doomed. After all, if an accountant is just a “human calculator”, and AI is the ultimate calculator, then we don’t need the human in the back room.

However, new economic modelling of the accounting labour market suggests otherwise. AI isn’t going to take the accountant’s job, but it is going to force the accountant to evolve.

Our research shows we are witnessing the death of the “Human Calculator” and the birth of the “Human Translator”. The implications of this shift will rewrite the rules of education, hiring, and social mobility.

We have to look beyond the hype and at the economics of “employability”.

In the past, professional skills were like a checklist. To get hired, you needed Item A (technical proficiency) and hopefully Item B (communication skills). If you were brilliant at Item A but terrible at B, you could still find a job in a back room, processing tax returns.

In an AI world, the “music” (technical output) is generated automatically and instantly. The commodity is no longer the music itself; it is the ability to broadcast it to a client in a way that makes sense.

Generative AI changes the math. It acts as what economists call a “Janus-faced shock”, named after the Roman god with two faces looking in opposite directions.

On one face, AI is a destroyer. It drives the market value of “routine technical skills”, bookkeeping, data entry, standard compliance, toward zero, eventually. If your value proposition is that you can memorise a tax code better than a machine, your career is over.

But on the other face, AI is a massive amplifier. It complements “advanced technical skills”, the ability to design complex workflows, interpret ambiguous data, and make strategic decisions.

1 + 1 no longer equals 2

The most critical finding in our research is that employability is no longer “additive”, which in terms of employability typically means adding skills, qualifications, experiences, etc. It has instead become multiplicative; it changes by multiplying factors.

Think of it like a sound system. Your technical knowledge is the music source (the phone or record player). Your human skills – ethics, communication, empathy – are the amplifier.

Before AI, you didn’t really need the amplifier. You could play your music quietly in the corner and still get paid.

In an AI world, the “music” (technical output) is generated automatically and instantly. The commodity is no longer the music itself; it is the ability to broadcast it to a client in a way that makes sense.

This is why we see a paradox. AI can write code and draft financial statements, yet the demand for human judgement is rising. Can you look at the AI’s output and spot the hallucination? Can you explain the ethical risk of that tax strategy to a nervous board of directors? The accountant of 2030 isn’t paid to create the spreadsheet. They are paid to explain and defend it.

The collapsing pyramid

This shift could eventually mean the end of what’s known as the Pyramid Model.

For decades, big accounting and law firms have looked like pyramids. They hire massive armies of fresh graduates at the bottom to do the “grunt work”; vouching, ticking boxes, checking receipts. It was boring, but how you learned the trade.

We are moving toward a “Diamond Structure”. Firms will hire fewer entry-level graduates, but those they do hire won’t be hired to check receipts, but to manage the AI that checks the receipts.

This creates a dangerous “middleware gap”. If AI does the grunt work, how does a junior accountant learn the ropes? You can’t start as a strategic advisor if you’ve never balanced a ledger.

Just as pilots learn to handle emergencies in a simulator before flying a real plane, junior accountants will likely spend their first year in “simulation labs”, correcting synthetic AI errors before they are ever allowed near a real client.

The social cost

There is, however, a darker side to this evolution.

The “routine” jobs at the bottom of the pyramid served a vital social function. They were the ladder of social mobility. A student from a lower-socioeconomic background, perhaps the first in their family to go to university, could break into the middle class by working hard, learning the technical rules, and getting an entry-level compliance job. They could “polish” their soft skills over time.

The new “employability equation” places a massive premium on high-level communication, confidence, and strategic thinking from day one. Sociological research tells us that these polished behavioural skills are often correlated with wealthier upbringings.

By demanding every graduate be a strategic advisor instantly, we risk pulling the ladder up behind us, creating a “competency elite”, where only those with the right social capital can access the profession.

The university dilemma

This leaves universities with a brutal choice. For years, the academic strategy has been “more is more”, keep the old technical modules and just bolt on a new digital skills elective. In the age of AI, a degree has a finite amount of time.


To produce the graduates the market demands, universities must be brave enough to cut the routine content that has defined the degree for 50 years. We must stop grading students on their ability to perform bank reconciliations or memorise tax thresholds.

Also, if a student can pass an accounting exam using ChatGPT, it’s not the student who is cheating, but the exam that’s failing.

We’ll need to pivot to “interactive defence”. We’ll need oral forms of examinations, and live simulations where students argue, persuade, and defend a position under pressure, and grade the process of their judgement, not the result of their calculation.

From writer to editor
For the last century, the accountant has been the “writer”, the person who held the pen and created the ledger.

In the Generative AI era, the algorithm is the writer. It’s faster, cheaper, and infinitely more prolific than us. It’s also prone to hallucinations and has no moral compass.

Therefore, the accountant must become the Editor-in-Chief who doesn’t write every word but checks the sources, questions the narrative and takes legal and ethical responsibility for what is published. AI can generate the text, but it cannot take the blame.

As Pablo Picasso is said to have stated in 1964: “Computers are useless. They can only give you answers.”

Sixty years later, he is finally right. The AI can generate the ledger, the report, and the forecast in seconds, but it can’t generate meaning. To survive, the accountant will need to stop trying to be the machine that gives the answer and become the expert who asks the right question.

Dr Dulani Jayasuriya is a senior lecturer at the University of Auckland Business School.

This article reflects the opinion of the author and not necessarily the views of Waipapa Taumata Rau University of Auckland.

This article was first published on Newsroom, Why AI is a destroyer but also a massive amplifier, 22 January, 2025

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