Get started with Infinity X: The Universitys booking and billing tool

Guidance and support for staff, students, and external clients using Infinity X, the University’s booking and billing tool for research instruments and services.

Access to Infinity X

Sign in

How you access Infinity X depends on your affiliation:

  • University of Auckland staff and students: Sign in using your University username and password via Single Sign-On (SSO).
  • Existing external users: Sign in using your assigned credentials.
  • New external users: Register for an Infinity X account. Once your registration is approved, you'll receive credentials and information on how to access and request access to specific research platforms.

Request access to a research platform

Need access to a specific research platform?

Once you have access to Infinity X you can use the 'Request Research Platform Access' button alongside the relevant platform in Infinity X, or contact researchplatforms@auckland.ac.nz.

Once approved, you'll be able to access the services and instrumentation available through that platform.

Open Infinity X

Find research platforms, services and instruments

Infinity X provides public access to information about participating research platforms, services and instruments:

For platforms that do not use Infinity X, visit the relevant platform page via the research platforms homepage for further information.

What you can do in Infinity X

Infinity X can be used to:

  • Book instruments, request services or quotes, and register for Platform training online
  • Discover research platforms and their services across the University
  • Manage bookings on the go with the Infinity X app

Using Infinity X

How Infinity X works

Infinity X works by associating each user (including University of Auckland staff and students, as well as external clients) with a research group.

Each research group must have an administrator - normally the principal investigator (PI) or supervisor who has authority over project funds (including PReSS accounts) and who manages the research group. Within the system, an administrator is responsible for activating the research group and granting access to project budgets to group members. This role can be delegated.

Things to know before booking

  • Estimated costs are shown when making a booking – these may be subject to change depending on cancellation charges or other policies which are set by each platform. Policies can be viewed within Infinity X when you make a reservation.
  • You will only be charged once the final costs are confirmed and the work is completed.
  • Platform services vary, and the reservation process will likewise vary between platforms.
  • External clients: Payments can be made through a purchase order or a "bill later" option. All external clients must also be an approved University customer. Contact a platform team to get set up for billing.

Training and support

Training and guidance

Personalised drop-in sessions will be offered as each platform begins using the tool.

University of Auckland staff and students can access guides and videos at Infinity X training and support (SharePoint).

Training guides and videos are currently not available to external users.

External users seeking guidance or internal users seeking personalised support, contact your platform team or email researchplatforms@auckland.ac.nz.

Research platform services and support

Each research platform team is available to help researchers use Infinity X and platform services. The team will approve access to the platform within Infinity X.

External clients: Platform teams can help you set up your billing. They can also create a temporary research group, so you can start a project if you are waiting for a University customer account to be created.

For platform teams' contact details, go to the relevant platform page.