Fee refunds

Find out how to get a refund if you have overpaid your fees.

If you have overpaid your fees, then you may wish to request a refund. The instructions for requesting a refund are available below.

Doctoral students

Please contact the Graduate Centre for any enquires at postgradinfo@auckland.ac.nz.

Step 1: Check if a refund is available

  1. Sign into Student Services Online.
  2. Click on the ‘Fees and Payments’ icon.
  3. Click on 'Statement and Invoices'. If a refund is available, a credit balance will be displayed as a minus value (eg, -975.00).

Step 2: Pay any outstanding charges

In Student Services Online, if there is a Hold on your account for LDT (Library Debt) or ADT (Accommodation Debt), then you must pay these charges before requesting a refund of your tuition fees.

Alternatively, you can authorise us to transfer all or part of the existing credit balance on your tuition fees to the outstanding Library or Accommodation charges.

Or, you can authorise us to use all or part of the credit towards payment for other services within the University (eg, payment for request of academic record, etc.).

Just email us with your instructions at collections@auckland.ac.nz

Step 3: Request the fee refund

  • There is a $60 refund processing fee.
  • Refunds are paid directly into your bank account.
  • Secure credit card payments through Student Services Online will be refunded to that card, when possible.
  • Refund by cheque is not available.

Where do you want your refund to be paid?

Bank account and/or credit card

You can complete the SS-01 Fee Refund Form.

Please include printed confirmation of your bank account details, showing account holder name and account number bank statement or deposit slip).

If you require the refund to be made to a third party, then provide a signed letter authorising this. Please include printed confirmation of the third party's bank account details (eg, bank deposit slip).


Refunds to StudyLink are automatically identified by the University. As a student, you do not necessarily need to do anything to make it happen.

If you have any questions StudyLink refund, you can contact our Student Support Team.

Work and Income NZ

Contact the University on collections@auckland.ac.nz for information.

Return the form and documents to the University

By email

You can email collections@auckland.ac.nz.

By hand

Student Information Centre
Room 112
The ClockTower
22 Princes Street
City Campus

By post

The University of Auckland - Shared Services
Private Bag 92019
Auckland 1142
New Zealand

International students

You may also be charged a $1,000 International Office administration fee. This fee is determined on a case-by-case basis by the International Office upon request for tuition fees refund.

Refund before the start of your programme

If you delete your enrolment online after you have paid your tuition fees, but before the programme starts, then the University will refund the tuition and services fees paid, less an administration charge of NZ$1,000 and a refund processing fee of NZ$60.

If the reason for withdrawal is that the Immigration New Zealand will not grant a student visa, the University may (at its absolute discretion) waive the administration charge.


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