How do I get a fees refund?
If you have overpaid your fees, then you may wish to request a refund.
Step 1: Check if a refund is available
- Sign into Student Services Online.
- Click on the ‘Fees and Payments’ icon.
- Click on 'Statement and Invoices'.
- Click on ‘Generate Statement/Invoice’ button to access the statement. If a refund is available, a credit balance will be displayed as a credit value (eg, $-975.00).
Fees paid by StudyLink
Refunds to StudyLink are automatically identified and made by the University, on a regular basis, after the Semester/Quarter deadline for making changes has expired. The overall process time is about 3 weeks.
Any refund will be credited back directly to StudyLink for your student loan account, so you do not need to complete a refund form to make it happen.
If you have any questions about a StudyLink refund, you can contact our Student Support Team.
Step 2: Pay any outstanding charges
In Student Services Online, if there is a Hold on your account for LDT (Library Debt) or ADT (Accommodation Debt), then you may wish to pay these charges before requesting a refund of your tuition fees.
You can authorise us to transfer all or part of the existing credit balance on your tuition fees to the outstanding Library or Accommodation charges when you submit your refund request.
Alternatively, you can authorise us to use all or part of the credit towards payment for other services within the University (eg, payment for request of academic record, etc.).
Email us, with your instructions, at firstname.lastname@example.org.
Step 3: Request the fee refund
- There is a $60 refund processing fee.
- Payments made by credit card using Student Services Online will be refunded to that card, when possible.
- Refunds are paid directly into your bank account.
- Supporting documentation must be uploaded in any of these formats: PDF, JPEG, PNG, GIF, DOC, DOCX, XLS, XLSX.
- Refund by cheque is not available.
If your programme has been discontinued or you are no longer studying, then you may not be able to access the above form. You can access a Refund Form by visiting SS-01a Fee Refund to Former Student form.
Refund before the start of your programme
If you are a new international student and delete your enrolments online after you have paid your tuition fees, but before the programme starts; then the University will refund the tuition and services fees paid, less an administration fee of NZ$1,000 and a refund processing fee of NZ$60. The International Office will advise if your refund is subject to the administration fee.
Where a University of Auckland student visa is held and that student is no longer enrolled, Immigration New Zealand will be notified.
If the reason for withdrawal is that the Immigration New Zealand will not grant a student visa, the University may waive the administration and refund processing fees.
For more information, see the University of Auckland Calendar Enrolment and Programme Regulations - Section 43. Refund or Credit of Fees.
Processing time for refunds
Refunds are processed within 20 working days of receipt of fully completed requests. Except at Semester start, where refunds are held for processing until after the add/drop courses period, see Changing your enrolment.
Apply for a refund
If your programme has been discontinued or you are no longer studying, then you may not be able to access the above form.
You can access a Refund Form by visiting SS-01a Fee Refund to Former Student form.
If you need assistance with your refund application, you can contact our Student Support Team.