Statements, invoices, and receipts

How to view or request a fees statement, invoice or receipt.

This page contains information on how to view or request a fees statement, tax invoice, or receipt. 


A statement is an official record of fees charged and payments made to your account over the period covered by the statement.

It also shows the total amount due at the statement end date and information about how you can pay. You can use it as an invoice (a bill you have to pay).


  1. Sign into Student Services Online.
  2. Click on the ‘Fees and Payments’ icon.
  3. The ‘Account Summary’ page will appear.
  4. Click 'Statement and Invoices' to give a list of options.
  5. Click on ‘Statements/ Non-GST Invoices’ and then click the green 'Generate Statement/Invoice' button.
  6. Type in the Academic Year or click the magnifying glasses to select the Academic Year you want the new account statement to cover.
  7. Click the green 'Produce Statement' icon. A new browser window will open showing the statement in PDF format. If it doesn’t appear, check that your internet browser pop-up blocker is turned off.

Please note, your statement cannot be used for GST purposes as it only shows which of your fees have been paid and any balances outstanding.

Tax invoice

A tax invoice is a ‘bill’ that has to be paid. It shows the GST included in the charges for organisations or people who need this for tax purposes.

You may need a tax invoice if:

  • Your employer is paying for your tuition fees.
  • A GST-registered third party is paying for your tuition.
  • You are GST-registered.

If you require an invoice for tax purposes, you first need to register for this online. 

If you require a tax invoice as a third party will be paying your fees, before registering for a tax invoice please ensure you have obtained: 

  • The confirmed legal name, address and email for the third party recipient 
  • The purchase order number if your third party recipient requires one to be stared on the invoice. If this is not included, it will delay payment of your invoice. 


  1. Sign into Student Services Online.
  2. Click on the ‘Fees and Payments’ button.
  3. The 'Account Summary' page will appear.
  4. Click 'Statement and invoices'.
  5. Click 'Tax Invoice for GST Purposes'
  6. Click the green 'Request tax invoice' button. The ‘Billing address’ page will appear.
  7. Enter the address and email that you want the invoice sent to.
  8. Click Submit. The tax invoice will be sent to the email address details you provided within 3 to 5 working days.

Details of how to complete the various fields to ensure your tax invoice generates correctly:

  • Payer/Company Name field – Correct Legal Name of third party recipient
  • Address 1 field – Purchase Order number (if required by third party recipient)
  • Address 2 field – Physical street address or PO Box of third party recipient
  • Address 3 field – Suburb address of the third party recipient
  • Address 4 field – can be left blank if no additional information required
  • City field – City or Town of third party recipient
  • Country field – Country of third party recipient
  • Email Address field – email address of third party recipient

Please note, the details you provide while registering for a tax invoice will appear on your tax invoice.

Once you have registered and a tax invoice has been generated, the tax invoice is emailed to the third party email address provided during the registration process. This is within 3 to 5 working days of registering, if there are already charges on your record. 

If you have not been issued a tax invoice within two weeks of having made the request, please email

If no email address was provided, then it will be emailed to your student University email address.

If any of your tax invoice address details change (including the email address) during the course of the year, you will need to email

How do I get a GST receipt?

Please note,​ GST information is only required to be shown on a tax invoice. You can use your tax invoice for GST purposes. You cannot use University receipts or statements for GST purposes.

If you need proof that you have paid your fees so that you can be reimbursed by your employer/funding body, you can generate a receipt or you can generate a statement/invoice via the View Statements page of Student Services Online and attach this with your original tax invoice(s).

Student Services Online​

Fees receipt

A receipt is an official record of a payment you have made for a service, this includes tuition fees.  

Examples of other payments you can generate receipts for  

  • Exam fines 
  • Campus card replacement  
  • Official transcript or letter requests 

You can check for any fees payments to your account by requesting a fees receipt. 

Receipts cannot be generated for StudyLink, Scholarship, Award or Third-Party payments. 


  1. Sign into Student Services Online.
  2. Click on the ‘Fees and Payments’ icon.
  3. The ‘Account Summary’ page will appear.
  4. Click on the 'Payment History' option.
  5. Select the date period you are interested in and all payments in that period will be displayed.
  6. Click on Generate Receipt to display the receipt for that transaction. If a receipt doesn’t display, make sure your browser pop-up blocker is turned off, as the receipt shows in a new window.

Please note  

  • Credit card payments can usually generate receipts immediately. 
  • Payment by telegraphic transfer takes approximately 5 days. 
  • Fees receipts cannot be used for GST purposes as they only confirm the receipt of payment and not the individual charges being paid.