Can't generate a statement or invoice

​The most common reasons why you are not able to generate a statement/invoice through Student Services Online are:

• You do not have an active address
• You have no enrolment for the chosen period
• Pop-ups are being blocked by your internet browser
• You are trying to request a GST invoice, but you have already received one for the same academic period
• Once a credit note is issued, an updated GST invoice cannot be generated

What is a credit note?

A credit note is typically generated when there is an enrolment change on a student account, usually a drop of a course. This would cause any payment against that course to be shown as a credit.

Even if a course is only temporarily dropped, this may still trigger a credit note to generate and the student will receive a notification email. In some situations, the course may later be added back to your record, which means the credit note is no longer needed. However, if the course isn't added back, the credit note will be applied to your invoice and will reduce the amount you need to pay. 

Checking your address details are correct

First, check that your address details are correct and that there is at least one address that is 'active' in Student Services Online.

• If there is no active address, you will need to add one before you can generate a statement/invoice.
• If there is an active address available, then it could be that you do not have any enrolments/charges on your account for the period covered by the statement you are trying to generate. You can expand the period you are trying to cover and then try generating the statement/invoice again.

Clearing your browser cache/history

Finally, as statements appear as a PDF document in a new window, you need to ensure that your web browser (such as Internet Explorer or Mozilla Firefox) is set to allow pop-ups. For a guide to checking your pop-up blocker settings, see the How to Enable Pop Ups section in

How can clear browser cache

If above does not work

If you are still unable to generate a statement/invoice, please email fees@auckland.ac.nz.

So that we can investigate the problem for you, please include:

• A screen shot (using the 'Print Screen' function on your keyboard) of the Generate Statement page
• A copy of any error message you have received

Please note, if you are trying to generate a request for an invoice (Taxable Supply Information), you will be unable to do so if you have already received one for the same period.

This is because invoices are only issued once for any given academic period.

If you need another invoice, you can email fees@auckland.ac.nz.

You can view historical invoices on Student Services Online.