Your username at the University

After you have registered your identity with the University of Auckland you might be issued with a username. Once the University has issued you with a username you should use it when you sign into University services.

Your username is unique to you — like your ID number, nobody else has the same username as the one that has been created for you. These usernames are allocated to everybody who has established a relationship with the University of Auckland. Usernames usually contain up to four letters, followed by 3 digits, and are unique to each person — for example, "tuoa001".

How do I get a username?

If you don't already have a username you can get one by registering your identity online in our Enterprise Person Registry. This will allow us to issue you an ID number and a username which you can use when you sign into the University's online services.

How do I find out what my username is?

If you are unsure if you already have a username, or you have one but do not know what it is, please contact us.

Can I change my username?

Usernames are generated automatically and they are not based on your preferences. It is created at the start of your formal relationship with the University and will remain the same even if some of your personal details change i.e. your name.

While we do attempt to ensure that the combination of letters and numbers included in usernames are not offensive there may be times when the resulting username could be considered insensitive. This might be based on your religious beliefs or culture, or it could be an offensive word in a language other than English. In exceptional cases we will review requests to change a username but this process may not result in the complete removal of the former username from all of our systems.

If you believe that there are legitimate grounds for your username to be changed please contact us using one of the methods below.


Contact our Student Support Team.


Submit a query to the Staff Service Centre.
Phone extension 86000