Contact us | Whakapā mai

Have an enquiry, specific need or feedback? Here's how you can get in touch.

Emergencies and safety on campus | Ngā raru ohotata me te noho haumaru i te papa ako

Urgent emergency and medical assistance

In cases of emergency where you are afraid for the safety of yourself or those around you, and you need the assistance of police, an ambulance, or fire services, please call 111.

University Security team

For all other emergencies, please call the University Security team. 

The University Security team phone lines are open 24/7.

  • Phone: 0800 373 7550
  • Internal phone: 966

Students | Ngā tauira

UoA Assistant

Get immediate answers to common questions by starting a conversation with our chatbot. Click on blue icon at the bottom right-hand side of this screen to get started.


AskAuckland is your 24/7 online help and support centre. Search our frequently asked questions.


If you have a query or require non-urgent assistance, you can fill out our Contact us form.

Student Hubs

For assistance and advice on any aspect of your studies and life at the University, visit the Student Hubs on campus to speak with one of our Hub Advisers in person.

Our Student Hubs are open most days from 8am-8pm, and that includes weekends. Drop in to a Student Hub near you!

If you are not in Auckland or unable to visit in person, you can book an appointment to meet with a Hub Adviser online.


If you're not able to drop in to a Student Hub and want to speak with someone, you can call us.

Our lines are open Monday-Friday, 9am-5pm (NZT).

  • Auckland: (09) 923 5025
  • Outside Auckland: 0800 61 62 63
  • International: +64 9 373 7513

Postal address

The University of Auckland
Private Bag 92019
Auckland 1142
New Zealand

Alumni | Ngā raukura

General enquiries about Alumni Relations


Call Alumni relations at +64 9 373 7599 ext 84653.


Alumni Relations Postal address

Alumni Relations Office
The University of Auckland
Private Bag 92019
Auckland Mail Centre
Auckland 1142
New Zealand

Other enquiries

Feedback and complaints

Provide feedback to help us improve our services, visit Complaints and incidents.


For any general media relations enquiries, contact the Media and Communications team.

Research and consultancy

To find out how research can benefit your business, reach out to the UniServices team through the UniServices Contact us form.

Student recruitment advisers

To learn more about our schools outreach programme, contact the Schools and Community Engagement team.

Schedule the Vice-Chancellor for an event

To make a scheduling request for the Vice-Chancellor Professor Dawn Freshwater, complete the scheduling request form.

Staff | Ngā kaimahi

General enquiries and help with University services for University of Auckland staff

Got a questions? Our online help centre is here to help.

Check out the Staff Service Centre portal.


(09) 923 6000


Monday - Friday, 7:30am - 6:00pm