Lift entrapment

• Use the emergency call button in the lift. This will connect to UoA Security: Use the UoA alert app or call 0800 373 7550
• Inform Security of:

- Building name/number
- Lift number
- Level (if known)
- Number of trapped persons
- Current medical conditions (if applicable)
- If any person is currently distressed by the situation i.e. claustrophobic
- Any other important information

• If it is a life-threatening situation, call Fire & Emergency NZ on 111
• Try and remain calm until assistance arrives

• Let the occupants know that you are there and determine if they have pressed the emergency button to speak to the lift company and have called security
• If they haven’t called Security, contact them using the UoA alert app or call 0800 373 7550. Tell them:

• Building name/number
  • Lift number      
  • Level (if known)         
  • Number of trapped persons         
  • Current medical conditions (if applicable)-         
  • If any person is currently distressed by the situation i.e. claustrophobic    
  • Any other important information

• Keep talking to the occupants and reassuring them until assistance arrives

Document Control
Version: 2.0
Last Updated: Oct 2025
Next Review: Oct 2028
Owner: hsw@auckland.ac.nz
Approver: Associate Director, Health Safety & Wellbeing