Doctoral complaints and disputes

What to do when you have a complaint

If you are a doctoral candidate and wish to make a formal complaint to the University, there are a number of avenues to follow, depending on the nature of your complaint:

Nature of complaint Process to follow
Academic disputes and complaints (including regarding examination outcomes and termination appeals)
See Academic disputes and complaints
Supervision complaints Contact the relevant Head of
Department in your Faculty / Institute
University of Auckland complaints (regarding service) See Provide feedback or submit a service complaint
School of Graduate Studies complaints (regarding advice) We recommend you first contact the SGS advisory staff member involved. If you are not satisfied with the resolution or wish to raise this further, please email Professor JR Rowland, Pro Vice-Chancellor Global and Graduate Studies

Support and assistance

The Auckland University Students’ Association (AUSA) can assist you with raising complaints.