Doctoral complaints and disputes
What to do when you have a complaint
If you are a doctoral candidate and wish to make a formal complaint to the University, there are a number of avenues to follow, depending on the nature of your complaint:
| Nature of complaint | Process to follow |
|---|---|
| Academic disputes and complaints (including regarding examination outcomes and termination appeals) |
See Academic disputes and complaints |
| Supervision complaints | Contact the relevant Head of Department in your Faculty / Institute |
| University of Auckland complaints (regarding service) | See Provide feedback or submit a service complaint |
| School of Graduate Studies complaints (regarding advice) | We recommend you first contact the SGS advisory staff member involved. If you are not satisfied with the resolution or wish to raise this further, please email Professor JR Rowland, Pro Vice-Chancellor Global and Graduate Studies |
Support and assistance
The Auckland University Students’ Association (AUSA) can assist you with raising complaints.