In-person support

We are here to provide all of your connectivity, technology, and software solutions throughout your academic journey.

Student IT hub

Student IT Hub services

We offer in-person and online IT assistance to currently enrolled students. Our services include:

  • Online general University IT and technology support at the Student IT Hub
  • In-person general University IT and technology support, whether you are a new student or further along in your studies
  • IT workshops for students to familiarise themselves with University systems and software. For more information, visit IT Workshops.
  • Password recovery or resetting, and two-factor authentication issues
  • Software and FlexIT support for general University applications
  • Study spaces in the Kate Edger Information Commons
  • WiFi troubleshooting
  • Campus Card collection

Locations and hours

Student IT Hub, City Campus

Kate Edger Information Commons
Building 315, Level 2, 9 Symonds Street, Auckland
Wayfinding map
Hours: Monday to Friday 7am-6pm, Saturday and Sunday 8am-4pm

Public holiday hours 

King's Birthday Monday 3 June open 9am-5pm

Get in touch

If you would like to speak with someone from our friendly team, or access any of our services, please drop in. You do not need an appointment, simply visit us during our opening hours and the team will be happy to help.

If you are unable to visit us in person, please feel free to reach out using the Ask us form.