Expert organisations that can help

Where there is a real or imminent threat, call the police on 111.

If you are experiencing family violence, these agencies can provide you with advice, support, emergency housing, personal safety planning or advocacy.

Shine

Helpline: 0508 744 633 (9am-11pm everyday)
Email: enquiries@2shine.org.nz
Web: 2shine.org.nz

Confidential support and information for anyone, female or male, living with domestic or family violence. The service also supports people who are worried about a friend, family member, colleague, or a child. Shine can offer short-term accommodation at a Women’s Refuge, and has a service for children affected by family/domestic violence. Shine also advocates for victims of family/domestic violence, and it offers a programme on how to stop using violence.

HELP

Helpline: +64 9 623 1700 (24 hours)
Email: info@helpauckland.org.nz
Web: helpauckland.org.nz

Professional and specialised support services to sexual abuse and assault survivors. HELP is the first point of contact for sexual assault.

Family Violence Information Line

Helpline: 0800 456 450 (9am-11pm every day)
Self-help information and, where appropriate, connects people to services. It operates an after-hours message redirecting callers to the appropriate service in an emergency.

Lifeline

Helpline: 0800 543 354 (24 hours)
Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO)
Web: lifeline.org.nz
Telephone counselling service providing counselling and support 24 hours a day, 7 days a week. Face-to-face counselling also available.

1 in 3 Be Free

A mobile application that helps women screen their relationships for abuse and connect them with support networks nearby by Inner City Women's Group
Web: 1in3befree.org.nz.

Agencies offering specific services

Women and children

Women's Refuge

Crisis line: 0800 733 843 (24 hours)
Web: womensrefuge.org.nz
Emergency housing, advocacy and support. Women’s Refuge also provides a Māori Women’s Refuge, and Māori support workers and services aimed specifically at children, young people, Pasifika women and migrant and refugee women. They also assist lesbian women, older women, and women with disabilities.

Māori

Tū Wahine Trust

Phone: +64 9 838 8700
Email: admin@tuwahine.org.nz
Counselling, therapy and support to Māori women, children, and families affected by violence and abuse.

Hohourongo

Phone: 0508 744 633
Web: tehononga.org.nz/services/hohourongo
A Whānau Ora service for Auckland whānau affected by family violence. Hohourongo kaiāwhina (advocates or support people) works alongside Shine advocates.

Pacific

Fale Lalaga Pacific Women's Health & Social Services

Crisis line: +64 9 828 4317 (phone counselling)
Office phone: +64 9 828 4307
Web: 2cu.co.nz
Counselling and support for Pacific women in the North Shore, Rodney and Waitakere regions.

Asian, African and Middle Eastern women and children

Shakti

Crisis line: 0800 742 584 (24 hours)
Web: shakti-international.org/shakti-nz
Culturally specialist, confidential support services to women and their children of Asian, African and Middle Eastern origin facing any form of family violence.

Youth

Youthline

Helpline: 0800 37 66 33 (24 hours)
Free TXT: 234 between 8am and midnight
Email: talk@youthline.co.nz
Face-to-face counselling also available.

LGBTI

Rainbow Youth

Phone: +64 9 376 4155
Web: ry.org.nz
A national organisation providing support, information, advocacy for young queer and trans* people up to the age of 28.

OUTline

Phone: 0800 OUTLINE (688 5463)
Web: outline.org.nz
Confidential and gay-affirming GLBT telephone support and face-to-face counselling.

People with a disability

Contact Shine or the Family Violence Information helpline (contact details above).

People who have experienced sexual violence

HELP

HELP (contact details above) is the first point of contact for sexual assault.

Rape Prevention Education (RPE)

Phone: 09 360 4001
Web: rpe.co.nz
RPE works to prevent sexual violence through education and provides information for those affected by sexual violence.  

People experiencing online or cyber abuse

Netsafe

Phone: 0508 NETSAFE (0508 638 723), 8am-5pm Monday to Friday
Email: queries@netsafe.org.nz
Web: netsafe.org.nz

People who want to stop using violence

No Excuses (Shine)

Phone: 0508 744 633
A positive change programme run by Shine for men who have used family violence.
Web: 2shine.org.nz/get-help/I-am-using-violence

Pave (Inner City Women's Group)

Phone: 09 360 4933 or 09 279 8727
A prevention and violence education programme run by Inner City Women's Group for women who have used family violence.
Web: innercitywomensgroup.org.nz/our-programmes/pave/

National Network of Stopping Violence - Te Kupenga Whakaoti Mahi Patunga

A national network of services and programmes for living without violence
Web: nnsvs.org.nz/contact/north-island

Individual counselling, group non-violence programmes and couples’ counselling with Man Alive Tane Ora.