Expert organisations that can help
Where there is a real or imminent threat, call the police on 111.
If you are experiencing family violence, these agencies can provide you with advice, support, emergency housing, personal safety planning or advocacy.
Confidential support and information for anyone, female or male, living with domestic or family violence. The service also supports people who are worried about a friend, family member, colleague, or a child. Shine can offer short-term accommodation at a Women’s Refuge, and has a service for children affected by family/domestic violence. Shine also advocates for victims of family/domestic violence, and it offers a programme on how to stop using violence.
Professional and specialised support services to sexual abuse and assault survivors. HELP is the first point of contact for sexual assault.
Family Violence Information Line
Helpline: 0800 456 450 (9am-11pm every day)
Self-help information and, where appropriate, connects people to services. It operates an after-hours message redirecting callers to the appropriate service in an emergency.
Helpline: 0800 543 354 (24 hours)
Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO)
Telephone counselling service providing counselling and support 24 hours a day, 7 days a week. Face-to-face counselling also available.
1 in 3 Be Free
Agencies offering specific services
Women and children
Crisis line: 0800 733 843 (24 hours)
Emergency housing, advocacy and support. Women’s Refuge also provides a Māori Women’s Refuge, and Māori support workers and services aimed specifically at children, young people, Pasifika women and migrant and refugee women. They also assist lesbian women, older women, and women with disabilities.
Tū Wahine Trust
Phone: +64 9 838 8700
Counselling, therapy and support to Māori women, children, and families affected by violence and abuse.
Phone: 0508 744 633
A Whānau Ora service for Auckland whānau affected by family violence. Hohourongo kaiāwhina (advocates or support people) works alongside Shine advocates.
Fale Lalaga Pacific Women's Health & Social Services
Crisis line: +64 9 828 4317 (phone counselling)
Office phone: +64 9 828 4307
Counselling and support for Pacific women in the North Shore, Rodney and Waitakere regions.
Asian, African and Middle Eastern women and children
Crisis line: 0800 742 584 (24 hours)
Culturally specialist, confidential support services to women and their children of Asian, African and Middle Eastern origin facing any form of family violence.
Helpline: 0800 37 66 33 (24 hours)
Free TXT: 234 between 8am and midnight
Face-to-face counselling also available.
Phone: +64 9 376 4155
A national organisation providing support, information, advocacy for young queer and trans* people up to the age of 28.
Phone: 0800 OUTLINE (688 5463)
Confidential and gay-affirming GLBT telephone support and face-to-face counselling.
People with a disability
Contact Shine or the Family Violence Information helpline (contact details above).
People who have experienced sexual violence
HELP (contact details above) is the first point of contact for sexual assault.
Rape Prevention Education (RPE)
Phone: 09 360 4001
RPE works to prevent sexual violence through education and provides information for those affected by sexual violence.
People experiencing online or cyber abuse
People who want to stop using violence
No Excuses (Shine)
Phone: 0508 744 633
A positive change programme run by Shine for men who have used family violence.
Pave (Inner City Women's Group)
Phone: 09 360 4933 or 09 279 8727
A prevention and violence education programme run by Inner City Women's Group for women who have used family violence.
National Network of Stopping Violence - Te Kupenga Whakaoti Mahi Patunga
A national network of services and programmes for living without violence
Individual counselling, group non-violence programmes and couples’ counselling with Man Alive Tane Ora.