Google Authenticator activation, use and management

Activating, using and managing Google Authenticator

The Google Authenticator application is the primary token used in Two-Factor Authentication at the University. You can download the Google Authenticator app from the Apple App Store, Google Play or the Windows App Store. 

To activate the application follow the steps below:

1. Go to https://mytoken.auckland.ac.nz 

2. Select your mobile device type from the list

3. Once you click on the appropriate button and you will be taken to the page with installation instructions for your mobile device type.

4. Follow the instructions on this page and then click Verify and Save.

Note: if an error message displays that says you have entered the incorrect token please check that the token has not expired (the code on the app will be red).  The token is blue the time on your Google Authenticator app may not be synced correctly. To check this go into the settings of the app and look for the option to sync the time settings.

5. If activation has been successful you will see the message below and you will receive confirmation via either text or email.

Using Google Authenticator

The steps below outline how you can access an application which uses Two-Factor Authentication with the Google Authenticator app:

  1. Go to the Google Authenticator app on your mobile device
  2. If you have activated the app there will be a section referencing the University of Auckland. It will have a code that is six numbers long and these should be in blue. If the numbers are red it means the code has expired, either tap on the section or wait a few seconds for a new code to be automatically generated
  3. Type the code into the Authentication token field of the application you are trying to log into
  4. Click on the Sign in button
  5. If you see a message that says 'the combination of username and password you have entered is incorrect' retry with a new Google Authenticator code as the previous one may have expired.

Managing Google Authenticator

The Google Authenticator app can be managed through self-service in My Token Manager and most of the common activities are outlined below.

The Student Support Team or the Staff Service Centre can also lock, unlock and unlink the app on your behalf if you would prefer to have assistance with these activities.

Locking your app

If you have misplaced or lost the mobile device which has your Google Authenticator app you can lock it using the steps below.

  1. Go to https://mytoken.auckland.ac.nz
  2. In the Google Authenticator Management section click on Lock
  3. The status of the token will change to inactive and you will receive an email confirming that it has been locked.

If you find the device you can contact us to have the app unlocked, or we can unlink the app if you do not find the mobile device.  

Activating Google Authenticator on another device

You can install Google Authenticator on multiple devices and link each one to your record through MyToken.

  1. Go to https://mytoken.auckland.ac.nzI
  2. In the Google Authenticator Management section click on Token Management
  3. Enter a code from your existing Google Authenticator app. 
  4. In the Backup your barcode section of the page click on the appropriate link for your mobile device
  5. Follow the instructions that are displayed (full instructions on how to install Google Authenticator can also be found here).

Generate a new barcode

In the Google Authenticator Management page you can also generate a new barcode which will remove the link to any existing mobile devices.  This is useful if you have lost a mobile device and want to ensure that it cannot be used for Two-Factor Authentication at the University. 

  1. Go to https://mytoken.auckland.ac.nz
  2. In the Google Authenticator Management section click on Token Management
  3. Click on the Generate barcode button
  4. Select your mobile device type from the list
  5. Follow the instructions that are displayed in the next page and then click Verify and Save
  6. If activation has been successful you will see a confirmation message on screen and receive either a text or email.

Need help?

If you still have questions or need further help please contact us using one of the methods below.

Students, Applicants and Alumni:

Staff

For more contact details, visit Contact us.