Pain and Discomfort Service

Some staff members may experience discomfort at work which, if not managed early, can develop into ongoing pain or lead to time off work. The Wellnz Pain and Discomfort Programme helps you deal with work-related aches and pains early, excluding any pre-existing medical conditions or ACC claims, by providing support to minimise these effects and help keep you well and at work, without needing to submit a formal ACC claim.

Once a request is submitted a copy of the Damstra report will be sent to Wellnz, and one of their Wellbeing Advisors will make contact with the staff member to:

  • Obtain verbal consent
  • Conduct a needs assessment
  • Advise and arrange the next step (usually a worksite assessment and/or physio treatment)

How to access the pain and discomfort service:

  1. Click and complete a Damstra Incident-no injury report (Subject: Pain and discomfort)
  2. Complete a pain and discomfort treatment request by emailing Health, Safety and Wellbeing

In the email, please include:

  • Your name
  • Employee number
  • Business unit
  • Contact number
  • Event ID (from the email notification received after submitting your Damstra report)

Document Control
Version: 1.1
Last Updated: Jun 2026
Next Review: Jun 2027
Owner: hsw@auckland.ac.nz
Approver: Associate Director, Health Safety & Wellbeing

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