Providing feedback

We welcome your feedback.

UHCS is committed to providing a student-focussed service to enhance wellbeing and optimise academic success. Providing feedback helps us to improve our service.

How to provide feedback

If you are concerned about any aspect of the service you received we encourage you to take your concerns to the staff member involved, either by talking to them or by writing to them (email via the student portal system).

If you are not satisfied with their response, or feel you cannot address your concerns with them, you can speak with or write to the UHCS Practice Manager at, uhsinfo@auckland.ac.nz with the subject line "Attention Practice Manager."

We will confirm receipt of your feedback within two working days. Your feedback will then be investigated, which may involve contacting you to obtain further information. We will respond with an outcome within 10 working days. If more time is required to investigate, you will be advised and updated on the progress.

We also have a feedback box in the reception area of the Student Health and Counselling Service Centre where you are welcome to leave comments.