Contact University Health and Counselling Service

Get in touch with our friendly staff on all our campuses.

  • The University provides Health and Counselling services across two of its Auckland campuses.
  • The centres vary in their hours of operation.
  • The main Health and Counselling service is based at the City Campus.

Postal address:

University Health and Counselling
Private Bag 92019
New Zealand

Phone: 0800 698 427 - 0800 MY UHCS
Fax: 09 373 7501
Note: Counselling is not a drop-in service on any of our campuses.

At UHCS we believe that every person in Aotearoa New Zealand is entitled to safe, competent, and respectful care. To enable us to provide this and keep everyone safe we will be asking about your vaccination status. We just need to know this so we can ensure we provide everyone with safe treatment options to protect you and our team.

Please don’t be offended by the question and be assured it will not impact on the care you receive from our team.

Counselling Support Services

For additional support, there are a range of options both within and external to the University that can be accessed:

  • For immediate assistance via text or phone, contact 1737, a free 24/7 counselling service
  • For immediate assistance via chat or phone, contact Safe to Talk, a free 24/7 help service specialising in sexual harm
  • For assistance with online bullying, harassment and discrimination call Netsafe on 0508 638 723
  • Students in University Accommodation, can contact Resident Advisor or Managers on site.
  • The University also provides access to phone counselling 7 days a week between the hours of 9am-9pm, via Puawaitanga

City Campus

We are located in the Kate Edger Information Commons, on the University's City Campus.

For information about services at Grafton, and Tāmaki Campuses, call our main centre.

University Health and Counselling

Level 3, Kate Edger Information Commons
2 Alfred Street
City Campus

Standard hours:
Monday - Thursday: 8.30am- 6pm
Friday: 8.30am - 4pm

Hours may vary during semester breaks. Our summer hours can be found here.

Note: We open at 10.30am on the first Tuesday of the month due to staff meetings. 

For after-hours services, call 0800 698 427 - 0800 MY UHCS.

Grafton and Tai Tokerau campus

These clinics have variable opening hours throughout the semester, and occasionally close during holidays. Our summer hours can be found here.

To confirm opening hours, call 0800 698 427 - 0800 MY UHCS.

To find out about counselling at Tai Tokerau campus through Family Whangarei Anglican Trust, call 0800 698 427 - 0800 MY UHCS.

Grafton clinic:
Building 505 Rm 325, Level 3
85 Park Rd
Auckland 1023.

  • Health staff (GP and nurse) available Monday-Friday 9am - 1pm at City and Grafton Campuses.

For routine appointments, book online:

For an urgent or academic slot, call 0800 698 427 - 0800 MY UHCS.

In an emergency, call Mental Health Crisis on 0800 800 717.

Grafton campus

Standard opening hours at the Grafton campus clinic are 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm Friday.

  • Counselling appointments are available Tuesday, Wednesday and Thursday. Book online as above or call 0800 698 427 - 0800 MY UHCS for a duty or academic slot.

Tai Tokerau Campus

  • The University offers free counseling services to students through Whangarei Anglican Trust
  • To arrange an appointment, please contact  Whangarei Anglican Trust and indicate you are a University of Auckland student.
  • You will need to show your student ID card at your appointment.

Whangarei Anglican Trust
Phone: 0800 698 427 - 0800 MY UHCS
Address: 16 Mair Street, Whangarei.

After-hours service

A registered nurse is available by phone throughout the night, including weekends, public holidays, and at any time our clinic is closed.
Phone: 0800 698 427 - 0800 MY UHCS.

Other After Hours Health Providers
24 Hour White Cross Clinics are located at:

Ground Floor, Ascot Hospital
90 Greenlane Road East,
PO Box 128 298
Phone: 09 520 9555 

131 Lincoln Road,
PO Box 104-083,
Phone: 09 836 3336