How to request your certified digital transcript or official letter
Before you request
Check if you are eligible for a free digital transcript, using the My eQuals - Certified digital documents guide:
Once processing of your request for a certified digital transcript or official letter has commenced, it is no longer possible for you to change your mind and request a refund.
Please note that the University has a $60 refund processing fee that applies to all refunds, and which you would incur in this case. For further information, see The University of Auckland Calendar.
How to request your certified digital document online
- Before ordering a digital transcript and/or letter please check your unofficial transcript on Student Services Online.
This is to ensure all your grades are showing correctly and that your programme status is as expected.
- Check that you have no holds on your account as these may prevent the processing of your request. See your Fees statement.
- Complete the Request for Official Digital Document form. Options include the ability to enter a different email address for correspondence.
- Pay for your digital document online with a credit card or internet banking.
Processing and delivery times
Transcripts or letters take between two to three working days to process.
If you submit a request before 3pm, your documents will be released to My eQuals after two working days at 3pm.
Example: Order made Monday 2.45pm, ready Wednesday 3pm.
If you submit a request after 3pm, your documents will be released to My eQuals after three working days at 3pm.
Example: Order made Monday 3.30pm, ready Thursday 3pm.
Cost of certified digital documents
- Certified digital transcript request - NZ$30
- Certified digital official letter request - NZ$10
Contents of official transcript or letter
An official transcript of your academic record is a certified document detailing your complete academic record at the University of Auckland. It includes details of all the programmes you have been admitted into, the courses in which you have enrolled and the grades achieved.
An official letter confirms specific information without providing the same details regarding courses and grades.
The official University of Auckland seal appears on both a certified digital transcript and a certified digital official letter.
From April 2017, only certified digital documents are available to be requested. Hard copy documents are no longer available.
Types of official letter
There are three types of official letter that can be ordered:
- Confirmation of Graduation:
This letter can be issued for qualifications that have been awarded only. This letter confirms the date of graduation, the name of qualification(s), any majors/ specialisations and the standard length of the qualification(s). It does not contain any details of courses or grades.
- Confirmation of Eligibility to Graduate:
This letter can only be issued to students who are currently eligible to graduate (but have not yet formally graduated). This letter confirms the date of eligibility to graduate, the name of the qualification(s), any majors/specialisations and the date of the next possible graduation ceremony. Please ensure your qualification(s) have been updated as "eligible to graduate" before requesting this letter. The letter does not contain any details of courses or grades.
- Confirmation of Current Enrolment:
This letter can only be issued to students who are currently enrolled and have paid their fees. The letter confirms the date of enrolment for the current year, the name of the qualification(s), any majors/specialisations and whether enrolment has been undertaken with a full-time or part-time status. It does not contain any details of courses or grades.
- Anticipation of Completion Letter
This letter can only be issued to students who will complete the requirement for their programme at the end of their Current Enrolment Finish date, should they pass all the courses they are currently enrolled in and have paid their fees. This letter confirms the name of the qualification the student is expected to complete, any majors/specialisations, points required to complete the programme, points already completed, points currently enrolled in and enrolment start and finish dates. The letter does not contain any details of courses or grades and cannot be issued until after the deadline for adding and deleting courses with refund of fees for the last semester of enrolment. For the enrolment deadline, please see Changing your enrolment.
Issues with acceptance of certified digital documents
If you experience any issues with acceptance of your certified digital documents, contact us on firstname.lastname@example.org.
Please include the contact details of the recipient and any information you have from them regarding the matter and we will work with them to ensure a solution is reached.