How to request your official transcript or an official letter

Before you request

Before ordering an official transcript and/or letter please check your unofficial transcript on Student Services Online. This is to ensure all your grades are showing correctly and that your programme status is as expected.

Please also check that you have no holds on your account as these may prevent the processing of your request.

How to request your official document online

  1. Sign in.
  2. Complete the Request for Official Document form. Options include the ability to enter a different email address for correspondence, different delivery options and for the official transcript to be collected by an authorised person.
  3. Pay your official document and delivery charges online with a credit card.

Video tutorial: Request an official document online

How to request an official document manually

If you don’t have a credit card or a Student ID number, you can download and complete the AS-38 form and send it in with your payment.

If you can't access the electronic form, you can get a paper copy from the Student Information Centre.

Processing and delivery times

Transcripts or letters take between two to three working days to process.

If you submit a request before 3pm, your documents will be ready to be collected, posted or sent by courier after two working days at 3pm.
Example: Order made Monday 2.45pm, ready Wednesday 3.00pm

If you submit a request after 3pm, your documents will be ready to be collected, posted or sent by courier after three working days at 3pm.
Example: Order made Monday 3.30pm, ready Thursday 3.00pm

Delivery

Delivery times depends on your location, and whether you choose courier or postal delivery.

Post

Official transcript and/or letters sent by post cannot be tracked, and we cannot guarantee a specific delivery date. Please allow at least two weeks for domestic post and up to four weeks for international post.

Courier

Courier is both faster and more secure than post. Items sent this way can be tracked. Courier delivery within New Zealand is sent by CourierPost. Overseas courier is sent by FedEx. You can check their estimated delivery times on their websites.

If you need to request a document urgently, visit Urgent official transcript or letter requests.

Cost of official document

Normal Request

Processed within 2-3 working days.

  • Official Transcript request - NZ$30
  • Additional copies in same request - NZ$10
  • Other Official Document requested (excluding graduation certificate replacement) - NZ$30
  • Additional copies in same request - NZ$10

Urgent Request

Processed within 1-2 working days.

  • Urgent Official Transcript request - NZ$120
  • Additional copies in same request - NZ$10
  • Urgent other Official Document requested (excluding graduation certificate replacement) - NZ$120
  • Additional copies in same request - NZ$10

Postage and courier charges

  • Postage within New Zealand - no charge
  • Postage overseas (Airmail) - NZ$2 per address
  • Courier within New Zealand - NZ$10 per address
  • Courier to Australia - NZ$30 per address
  • Courier to all other countries - NZ$60 per address

Please note:

  • Any requests for additional copies must be included in the original application. Requests for additional copies received separately will be treated as new requests and will incur the full charge of NZ$30 (or NZ$120 if submitted as an urgent request), plus NZ$10 per extra copy requested in the same application.
  • If you request an official transcript and an official letter in the same application, these are charged as separate original documents.
    For example if you request one official transcript and one official letter, the total cost will be NZ$60, not NZ$40.
  • If making an online request for both an official transcript and official letter, the postage or courier charge will be made individually for each type of request.

Important: The above fees are subject to change. Please see the Academic Services section of the Fees Statute (Fee Schedule A) in case of any updates.

Contents of official transcript or letter

An official transcript of your academic record is a certified document detailing your complete academic record at the University of Auckland. It includes details of all the programmes you have been admitted into, the courses in which you have enrolled and the grades achieved.

An official letter confirms specific information without providing the same details regarding courses and grades.

The official University of Auckland seal is placed on both an official transcript and an official letter, and can be stamped on the outside of the envelope if required.

Types of official letter

There are three types of official letter that can be ordered:

  • Confirmation of Graduation:
    This letter can be issued for qualifications that have been awarded only. This letter confirms the date of graduation, the name of qualification(s), any majors/ specialisations and the standard length of the qualification(s). It does not contain any details of courses or grades.
  • Confirmation of Eligibility to Graduate:
    This letter can only be issued to students who are currently eligible to graduate (but have not yet formally graduated). This letter confirms the date of eligibility to graduate, the name of the qualification(s), any majors/specialisations and the date of the next possible graduation ceremony. Please ensure your qualification(s) have been updated as "eligible to graduate" before requesting this letter. The letter does not contain any details of courses or grades.
  • Confirmation of Current Enrolment:
    This letter can only be issued to students who are currently enrolled and have paid their fees. The letter confirms the date of enrolment for the current year, the name of the qualification(s), any majors/specialisations and whether enrolment has been undertaken with a full-time or part-time status. It does not contain any details of courses or grades.