Using your Campus Card

IMPORTANT UPDATE:

From Saturday 31 October 12:01am you will no longer be able to top up your Campus Card Flex account using a credit or debit card. Account2Account transfers will still be available to top up your account. You have until the cut off time noted to top-up using a credit/debit card before this top-up method is turned off. The credit/debit top up functionality is being switched off temporarily due to a technical issue but rest assured we are working to re-activate it as soon as possible and will advise you once the service is available again. This update will not affect how you are able to use your Campus Card. We do apologise for any inconvenience this might cause. Please direct any enquiries to campuscardsupport@auckland.ac.nz 

Self-Service Portal

You manage your card via the Campus Life Self-Service portal.

Everyone has an account on the self-service portal, for day-to-day running of your card. You can top up your account balance, see your spending history, report lost cards and submit a new ID photo.

Topping up your print balance

You use your Campus Card to use print and copy services around the University. Top up your printing balance from the self-service welcome page: Under ‘Top Up Existing Plan’ put in the amount you want to add and click submit.

You’ll need your bank account details for an account to account transfer. The transaction is fast to do and the funds are ready to use immediately. 

If you need to request a print credit or refund, please click here.

Please Note: For payments by credit or debit card, a convenience fee of 1.9% is charged. This is added automatically when you make your payment. To find out more, visit the Card Payment Convenience Fee webpage. Alternatively, you can select to pay by 'account2account' and there is no convenience fee for these transactions." 

Issues with your Campus Card

If you have any issues with your Campus Card contact us through the details below or visit
one of our Campus Card Centres listed below. 

Email: campuscardsupport@auckland.ac.nz

Phone: 0800 61 62 63

Campus Card Centres

AskAuckland Central
Alfred Nathan House, Ground Floor
City Campus (Entrance past the General Library on Alfred St)
Opening hours: Monday to Friday 8am-6pm.Faculty of Education and Social Work student centre

Faculty of Education and Social Work Student Centre 
Located on Level 1 of A block down the corridor to the left of reception.
Opening hours: Monday to Friday, 9am-5pm.