Current Students - Replacing your card

COVID-19 Level 1 update: Requests for Campus Cards will be monitored daily and batch printed on a regular basis. Due to high demand, your Campus Card may take longer than usual to print.

Temporary Campus Card click and collect

If you need a replacement Campus Card, please submit a request through our online form below. An adviser from AskAuckland Central will be in touch with you once your card is ready for collection from the General Library.

Replacing your Campus Card

Your Campus
Card is valid for six years. During this time, if your card is:

  • lost
  • stolen
  • not working
  • or you want a new ID photo

You will need to visit your closest Campus Card Centre, either at Ask Auckland Central or Epsom, and request a replacement card.

The staff will print a replacement Campus Card for you on the spot, for a replacement
card fee of $20, which can paid by EFTPOS. This fee will be waived if:

  • Your card has expired
  • You are able to provide a police report showing your card was stolen
  • The card itself is faulty due to a manufacturing issue
  • You are replacing it due to a legal name change

Once your new card has been printed it may take 24 hours before your new card can be used in the library, rec centre, for building access, and for any printing credit to transfer
over.

Reporting your card as lost or stolen

All lost cards must be called through to the Security Control Room on 0800 373 7550 or ext 85000 immediately.

If you want, you can also report your card lost via Campus Card self-service. If you find your lost card before getting a new one, you are able to reactivate the card via the same Self-Service link.

  • If Security deactivates your access, you will need to contact your student faculty centre to activate access on your new card.
  • If you don’t inform Security of your lost card, access will automatically transfer to your new card – you will receive an email informing you when this has happened.

For more information on card access and security go here.

Issues with your Campus Card

If you have any issues with your Campus Card, contact us through the details below or visit one of our Campus Card Centres:

If you need to request a print credit or refund please click here.

Campus Card Centres

AskAuckland Central
Alfred Nathan House, Ground Floor
City Campus (Entrance past the General Library on Alfred St)
Opening hours: Monday to Friday 8am-6pm.

Faculty of Education and Social Work student centre
Epsom Campus
Located on Level 1 of A block down the corridor to the left of reception.
Opening hours: Monday to Friday, 9am-5pm.

How to use your card

You manage your card via the Campus Card Self-Service Portal. You can use self-service to top up your print balance, report your lost card and more. Find out more here.