Current Students - Replacing your card

COVID-19 update: All Campus Card production is on hold during the University closure, with no replacement cards currently being distributed. The service will resume as normal when the lockdown lifts.

Replacing your Campus Card

Your Campus
Card is valid for six years. During this time, if your card is:

  • lost
  • stolen
  • not working
  • or you want a new ID photo

You will need to visit your closest Campus Card Centre, either at Ask Auckland Central or Epsom, and request a replacement card.

The staff will print a replacement Campus Card for you on the spot, for a replacement
card fee of $20, which can paid by EFTPOS. This fee will be waived if:

  • Your card has expired
  • You are able to provide a police report showing your card was stolen
  • The card itself is faulty due to a manufacturing issue
  • You are replacing it due to a legal name change

Once your new card has been printed it may take 24 hours before your new card can be used in the library, rec centre, for building access, and for any printing credit to transfer
over.

Reporting your card as lost or stolen

If you want, you can also report your card lost via Campus Card self-service. If you find your lost card before getting a new one, you are able to reactivate the card via the same Self-Service link.

If you are concerned about your card being found and used by someone else, call Security on extension 85000 or 0800 373 7550 immediately, and the card access will be
deactivated.

  • If Security deactivates your access, you will need to contact your student faculty centre to activate access on your new card.
  • If you don’t inform Security of your lost card, access will automatically transfer to your new card – you will receive an email informing you when this has happened.

For more information on card access and security go here.

Issues with your Campus Card

If you have any issues with your Campus Card, contact us through the details below or visit one of our Campus Card Centres:

  • Email: campuscardsupport@auckland.ac.nz
  • Phone: 0800 61 62 63

If you need to request a print credit or refund please click here.

Campus Card Centres

AskAuckland Central
Alfred Nathan House, Ground Floor
City Campus (Entrance past the General Library on Alfred St)
Opening hours: Monday to Friday 8am-6pm.

Faculty of Education and Social Work student centre
Epsom Campus
Located on Level 1 of A block down the corridor to the left of reception.
Opening hours: Monday to Friday, 9am-5pm.

How to use your card

You manage your card via the Campus Card Self-Service Portal. You can use self-service to top up your print balance, report your lost card and more. Find out more here.