Student long-term loan laptop

Long-term loan laptops are a University-managed device that you can use
to support your studies and are powerful enough to meet most standard study requirements.

For example, you can use a long-term loan device for:

• Watching lecture recordings
• Accessing Canvas and resources
• Using the internet and student software
• Completing assignments and university work
• Sitting online assessments and exams

View the long-term laptop loan terms and conditions.

You can choose to apply for a long-term loan laptop if your personal circumstances are such that, for your university studies you:

• Cannot provide a device for yourself and
• Do not have consistent access to a device for your studies and
• Are unable to easily or consistently access the IT resources on-campus 

To be eligible to apply you must be:

1. A student at the University of Auckland for the current semester/quarter you are seeking a device for
2. Enrolled in at least 30 points within the semester/quarter you are seeking a device for
3. Actively enrolled in a Tertiary Foundation Certificate, Bachelor's, Bachelor's (Honours), Graduate Diploma, Postgraduate Certificate/Diploma, or Masters programme with the University

Please note, PhD Candidates and students in an Auckland Online programme, New Start, Summer Start, on an exchange with the University, Certificate Programmes or in a Certificate of Proficiency (CoP) are typically not eligible for this service. Please check with the Student IT Hub team if you are in one of these programmes and have circumstances impacting your ability to access IT resources as part of your active University studies so they can advise about potential options that might be available.

If you meet the conditions, you can apply to be considered for a long-term loan laptop. We will contact you through your student email once we have reviewed your application. 

Please be aware that there is a limited number of long-term loan laptops which means, we might not be able to support your application, even if you meet the application requirements.

If an application is received outside of the application dates, then it will be declined and you will be advised to apply again once the application period is open again.

If you are a doctoral candidate needing a laptop or computer, please speak with your supervisor or Group Services Manager about your requirements. They can help you with requesting a device as a doctoral candidate, or explore the options available to you within your Department or School. 

What are the terms and conditions?

View the current long-term laptop loan terms and conditions. You can find the latest terms and conditions by scanning the QR code on the key tag attached to the laptop bag.

Where do I collect my loan laptop?

We aim to process your application as quickly as possible. We will email you when your device is ready for collection. You can collect your device from the Student IT Hub.

If you have previously submitted a request and you no longer need a laptop, please let us know, using Ask us, so that we can cancel your request.

How long can I borrow a laptop for?

You must return the laptop by the end of the semester/quarter in which it was borrowed. 

There is no limit on how many times you can borrow a long-term loan laptop and you can submit a new long-term laptop request each semester/quarter as long as you are eligible and have returned your previous device on time and without damage. 

Long-term loan laptops remain the property of the University of Auckland at all times.

Is there anything I need to do before I return the device?

Before you bring back the laptop, you will need to do a factory reset so that the device is fit for use. Instructions on how to factory reset the laptop are available below. Please note that the resetting process takes up to two hours, so plan accordingly. If you face difficulties with the resetting process, we can assist you at the Student IT Hub. 

How to Factory Reset Windows 11
1. Put the laptop on charge throughout the process
2. Go to Start > Settings > System > Recovery
3. Next to reset the PC, select Reset PC. Then, selecect Remove Everything, and choose Cloud Download. 
4. You will then be sent to Additional Settings. Click on Change Settings, then change Clean Data to Yes, then click the Confirm button. Click the Next button. Click the Reset button.
5. If you see a black screen, press F12 to reset. 

Wait for the PC to start resetting. Then Windows 11 will re-install itself. This may take up to two hours. 

What do I do if I've lost or damaged something?

If your loan device is lost or damaged in some way, please let us know immediately using the Ask us form.

We will review the situation to determine next steps. These steps will be based on the loan laptop terms and conditions, as well as the circumstances of the loss or damage.

Where do I go for technical support?

If you are experiencing issues or problems with your laptop, please let us know as soon as you can. You can visit the Student IT Hub or use the Ask us form, so that we can help you.

Troubleshooting and fixing problems can take several days, and may require you to return the device. It's best that you get in touch well before assessment deadlines or before you require urgent assistance.

Before you hand in your device for repairs, we strongly recommend you store any files in your OneDrive or any other cloud based platform or an external hard drive.