Student long-term loan laptop

This is a service to support students who do not have access to a personal device, or who cannot access the University IT resources on-campus, due to their personal circumstances.

Same-day loan laptops:

If you just need a device for the day to use on-campus, any student can get a same-day loan laptop from the Student IT Hub

These devices can be used if you need a device to sit Mode B exams on-campus. 

What can a long-term loan laptop do?

Long-term loan laptops come 'as new'. This means that you will receive a laptop that can be used like a personal device and is powerful enough to support you with most standard study requirements.

For example, you can use your device for:

  • Watching recordings
  • Accessing Canvas
  • Using the internet
  • Completing assignments
  • Sitting online assessments

You can borrow a long-term loan laptop for each semester in which you are studying. You must return the device at the end of each semester for maintenance.

There is no limit on how many times you can borrow a long-term loan laptop during your studies.

Eligibility and how to apply

You can apply for a long-term loan laptop if your personal circumstances are such that, for your University studies:

  • You cannot provide a device for yourself, and
  • You do not have consistent access to a device for your studies, and 
  • You are unable to easily or consistently access the IT resources on-campus 

To apply you must be:

  • An active student at the University of Auckland for the current semester, and
  • Enrolled in a Bachelor, Bachelor (Honours), Graduate Diploma, Postgraduate Certificate/Diploma, or Masters programme

If you meet these conditions, you can submit an application form. We will contact you through your student email once we have reviewed your application. 

Please be aware that there is a limited stock of long-term loan laptops and this means due to unavailabitly of devices, we might not be able to support your application, even if you meet the application requirements. We try to support as many applications as possible on a first-come-first-serve basis across each semester. If we receive your application and do have a shortage of laptops, we will provide you with some alternative options that might be of assistance.

Doctoral candidate technology support

If you are a doctoral candidate needing a laptop or computer, please speak with your supervisor or Group Services Manager about your requirements. 

They can help you with requesting a device as a doctoral candidate, or explore the options available to you within your Department or School. 

FAQs

Where do I collect my loan laptop?

We aim to process your application as quickly as possible, but it can take up to five working days. We will email you when your device is ready for collection. You can collect your device from the Student IT Hub.

Student IT Hub

Room 233,
Level 2,
Kate Edger Information Commons,
Building 315,
Symonds Street

Find us using Maps.

If you have previously submitted a request and you no longer need a laptop, please let us know, using Ask us, so that we can cancel your request.

How long can I borrow a laptop for?

You can borrow a long-term loan laptop for the semester you're enrolled in. You must return it by the end of this semester. If you need a long-term loan laptop for the next semester you're enrolled in, you can submit a new long-term laptop request.  

If you need a laptop for a small amount of time, one of our same-day loan laptops may be a better choice.

Long-term loan laptops remain the property of the University of Auckland.

What do I do if I've lost or damaged something?

If your loan device is lost or damaged in some way, please let us know immediately using the Ask us form.

We will review the situation to determine next steps. These steps will be based on the loan laptop terms and conditions.

Where do I go for technical support?

If you are experiencing issues or problems with your laptop, please let us know as soon as you can. You can visit the Student IT Hub or use the Ask us form, so that we can help you.

Troubleshooting and fixing problems can take several days, and may require you to bring us the device. It's best that you get in touch before your assignment or assessment deadlines, or before you require urgent assistance.

To report any issues or for further information please contact us by visiting the Student IT Hub or by  completing our Ask us form.

Please include:

  • Details of the issue you're experiencing
  • The serial number of the device