Download Authy for desktops, laptops and Macs

1. Download Authy for your computer:

• If you are a staff member you can download Authy for your computer directly from the University's Software Centre
• If you are not a staff member go to https://authy.com/download/ and scroll down to the desktop section

For help call the Staff Service Centre ext 86000 or + 64 9 923 6000.

2. Choose your operating system and then click on Download - find out if your computer is using a 32-bit or a 64-bit version of Windows.

3. Once the download is finished, open and run the setup by following the on-screen instructions

4. Enter your mobile number and email address (we recommend the use of your personal email address) then click Next

5. Select how you want to receive verification, we suggest that you select the SMS option.  

6. Type the code you are sent by text message into Authy. 

7. The app will open and you need to select to add an account.

8. The next page will ask for a code to add the account. To get the code go to https://mytoken.auckland.ac.nz.

Note:

• If you do not have a linked code click Create a new token and then choose the 'Windows or Mac' tab.
• If you do have a code click Copy token and then choose the 'Windows or Mac' tab.
  

9. Copy the 32 digit code that is displayed

10. Go back to Authy, paste the code in and select Add Account

11. You will then be asked to choose an icon, name the token and select a token length. Select 6-digit.

12. Click Save

13. The blue code page will display

14. Type the code from the screen on the Authy app into MyToken and click on Verify and save. Do not copy and paste the code as it will not work correctly. This completes the link between the two applications.

Note: if you have already registered another digital code, like in Google Authenticator or Authy on another device, you do not need to complete this step.

We recommend as an additional security measure that you set up a master password in Authy.  To do this:

1. Go to Settings at the bottom of the page
2. Select General
3. “Enable” the master password

Your master password must not be the same as your University of Auckland password.

To make it easier to use this app you can pin it to the taskbar of your desktop.

Authy can also be downloaded from the Apple App Store and Google Play. The authenticator accounts that you setup within Authy will sync by defaulty across all your devices.

If you still have questions or need further help please contact us:

Staff

• Call the Staff Service Centre ext 86000 or + 64 9 923 6000
• Submit a query to the Staff Service Centre (University Staff Only)

Students, Applicants and Alumni

• Contact our Student Support Team
• Visit one of our Information Common Helpdesks

For more contact details Contact us