Download and activate the Authy app (preferred app)

The Authy app can be downloaded onto most smart devices and desktops. The instructions are detailed below.

Authy like Google Authenticator, can be used to generate a time-dependent six-digit code, which you enter during Two-Factor Authentication after you submit your username and password.  

Authy can be used on multiple devices and your 2FA tokens automatically sync to any new device you authorise.  It is also available as a browser extension which is particularly useful for people using desktops or laptops.

Download the Authy app on a mobile device

The steps below outline in a general way how to download the Authy mobile application, the actual steps or screens may vary depending on the devices' operating system.

1. Go to the store your device uses i.e. The Apple App Store or Google Play

2. Search for and download the app

3.  Open the app and provide your details.  This will be your mobile number and if you have not registered before you will also need to provide your email address.  It is recommended that you use your personal email address.

4. The next step is to verify your identity, you will be asked whether you want to be called or sent an SMS (text message).  We suggest selecting SMS.

5. Once the text message is received you can either type in the code or select the link in the text message. Selecting the text you will be asked if you want to open the app, confirm yes.

6. The next step is to add an account by clicking on the + button

7. The first time that you set up the app you will be asked if you want to Enable backup. If you enable this, which we recommend, your tokens will be backed up so that you can restore them if you replace your device.

8. The next step is create a link between Authy and MyToken. To start this scan the QR code on the MyToken page with the Authy app.  To get the code go to https://mytoken.auckland.ac.nz and log in.

  • If you have no tokens linked you can select any one of the mobile device operating systems
  • If you do already have a token you when you log in you will land on the My Token Management page, here you will need to select GA Management and log in with your existing token.

9. Select the Scan QR code option on your mobile device.  Alternatively you can select ‘Can’t scan the barcode?’ and then enter the secret key into the Authy app using the Enter key manually option.

10. Once the token is linked the token screen will display.  There is one more step to complete.

11.  The final step is to enter the code from the Authy app into MyToken and click on Verify and save.  This completes the link between the two applications.

Note: if you have already registered another digital token, like Google Authenticator or Authy on another device, you do not need to complete this step.

The setup will now be completed but we also highly recommend setting a pin for the Authy app.  This can be done in Settings section under Protection Pin.

For instructions on using the Authy app please click here.  

Download Authy desktop application

1. Go to https://authy.com/download/ and scroll down to the desktop section. 

Note: if you are a staff member you can download this directly from the University's Software Centre 

2. Choose your operating system and then click on Download

3. Once the download is finished you will need to open/run the setup

4. Enter your mobile number and email address (we recommend the use of your personal email address) then click Next

5. Select how you want to receive the verification, we suggest that you select the SMS option.  

6. Type the code you are sent by text message into Authy.

7. The app will open and you need to select to add an account.

8. The next page will ask for a code to add the account.  To get the code go to https://mytoken.auckland.ac.nz.

Note:

  • If you do not have a linked token you can select any of the device types. 
  •  If you have a token linked you will need to select GA Management and use your existing token to log in.

9. Click on “Can’t scan the barcode?”.

10. Copy the code that is displayed as your secret key.

11. Go back to Authy, paste the code in and select Add Account

12. You will then be asked to choose an icon and name the token.

13. Click Save

14. The token page will display

15. The final step is to enter the code from the Authy app into MyToken and click on Verify and save.  This completes the link between the two applications.

Note: if you have already registered another digital token, like Google Authenticator or Authy on another device, you do not need to complete this step.

We recommend as an additional security measure that you set up a master password in Authy.  To do this click on Settings at the bottom of the page, then select General and “Enable” the master password.  Your master password must not be the same as your University of Auckland password.

To make it easier to use this app you can pin it to the taskbar of your desktop.

Authy can also be downloaded from the Apple App Store and Google Play.  The authenticator accounts that you setup within Authy will by default sync across all your devices.

Need help?

If you still have questions or need further help please contact us using one of the methods below.

Students, Applicants and Alumni:

Staff

For more contact details, visit Contact us.