Studentsafe University policy

Find out detailed information on the University's insurance policy for international students.

Allianz Studentsafe Inbound University policy details

Studentsafe Inbound University by Allianz Partners is the University's preferred insurance policy for international students.

Policy benefits include:

  • Medical and related expenses
  • Optical and emergency dental
  • Repatriation and travel disruption
  • Luggage
  • Personal effects
  • Travel documents
  • Money and credit cards
  • Personal liability

Please refer to the full policy wording below for all terms and conditions that apply to the above benefits. 'Policy wording' is the terms, conditions and definitions of insurance policy coverage.

It is your responsibility as a student or policy holder to read and understand the insurance policy.

Personal property valued at more than $2,500

You can apply to insure items of higher value and pay an additional premium. The maximum insurable value for any specified item, set or pair of items is $5,000. In the event of a claim you must be able to support it with receipts or valuations. To insure items of more than $2500 value, apply by completing a Studentsafe Specification of personal property form.

Length of insurance policy

Cover under the Studentsafe Inbound University policy applies while you are enrolled at the University until the end of your student visa, provided you have paid the appropriate premium in your final year of study.

We recommend you purchase additional appropriate insurance if you are travelling to New Zealand, or are in New Zealand prior to the commencement of your Studentsafe insurance policy.

If you are staying in New Zealand after your enrolment at the University of Auckland has ended, additional appropriate insurance is also recommended.

To purchase an Explorersafe Inbound or Workersafe Inbound policy, visit

Note: Studentsafe Inbound University will only cover transit en route to and from New Zealand. (Please refer to the policy wording for full terms and conditions).

How much it costs


  • $697– full year
  • $348.50 – one semester
  • $174.25 – summer school or quarter term

Family premiums

Couple OR student with child:

  • $1,394 – full year
  • $697 – one semester
  • $348.50 – summer school or quarter term

Couple with child/children OR Student with children:

  • $1,742.50 – full year
  • $871.25 – one semester
  • $435.63 – summer school or quarter term

Short courses

  • $58.08 – short courses of 30 days or less (condition applies)

Insurance process in New Zealand

The insurance process in New Zealand is a pay and claim service. This means you pay for medical consultations and prescriptions first and then make a claim for reimbursement of expenses to the insurance provider. 

Allianz Care Mental Wellbeing app

The Allianz Care Mental Wellbeing App is available as part of your Studentsafe policy. There is no additional charge to download or use the app which includes a personalised programme of videos and exercises to build your resilience and Wellbeing Assessments to regularly check in and track how you’re progressing. If required, you have been allocated four, 30-minute coaching sessions for additional support.  

Who can use the app?

The app can be used by Studentsafe policyholders who have paid the appropriate premium for their enrolment. It is currently being rolled out to onshore and offshore international students at the University of Auckland. If you have family members confirmed under your policy and have paid the additional premium, your family members may also use the app.

Does it cost anything to use the app?

The app is free to download and there is no additional cost to use the personalised training programme, the full library of content, Wellbeing Assessments and your allocation of up to 2 hours of coaching sessions.

Will my results be shared with anyone?

Your responses to the Wellbeing Assessment will be anonymous unless you have opted to utilise the coaching service. If a coach determines that urgent support is required based on your results, they may contact you. However, conversations with a coach are strictly confidential between you and your coach.

Can I use the app while while I'm outside New Zealand?

The app is available for you to use as long as you hold a valid Studentsafe policy. If you are using a different phone number while you’re abroad, you can update your phone number in the settings of the app to remain contactable during your time abroad - just make sure to change back to your New Zealand number when you return.

Can I keep using the app after I graduate from my university?

The app is available for you to use as long as you hold a valid Studentsafe policy.

What is the personalised training programme?

The app provides access to a library of videos and exercises which are tailored to support you based on your responses to the Wellbeing Assessment.

What kind of services do the coaches provide?

You have been allocated up to 2 hours of coaching under your account. The coaches are there to help you learn skills to build resilience and get support with key issues. Any discussions with coaches are kept strictly confidential. If you cancel or reschedule the coaching session within 24 hours of your original appointment, it will count as a session and will be deducted from your account.

How many coaching sessions are available?

If required, you have been allocated four, 30 minute coaching sessions for additional support. If you have finished using this allocation and your coach recommends further support, you will be referred to Campus Care.

How do my family members register?

Family members who are confirmed under your policy and have paid the additional premium, can also sign up for the app. They should fill out their details upon registering and use your student ID number.

What kind of mental health benefits are there under my policy?

Under Studentsafe Inbound University, the policy will reimburse you for all reasonable Medical Expenses incurred in New Zealand for the treatment of depression, stress, anxiety, mental or nervous disorder, suicide or attempted suicide or self-injury. The maximum claimable amount under Mental Illness is $20,000. Terms, conditions, limits and exclusions apply and these are set out in the Policy Wording. There is no cover for Medical Expenses incurred outside New Zealand for the treatment of Mental Illness.

Who do I contact if I have questions about the app?

Please contact Studentsafe on or by calling 0800 486 004 if you are based in New Zealand. If you are currently based overseas, please call + 64 90 488 1638.

University Health and Counselling Services

Studentsafe Inbound University policy holders, who are inside New Zealand, are able to use the University Health and Counselling Services for all compliant health and counselling needs. Any consultation covered by the Studentsafe Inbound University policy will be billed directly to the insurance company with no charge to the student. You will need to pay for consultations not covered by the policy.

Find more information at Student Health and Counselling.