Emergency information

Find out who to contact in an emergency.

Health and medical emergencies

Emergencies that require immediate medical attention

Please call an ambulance by dialling 111 from any phone.

Physical and sexual abuse

What to do if you are sexually assaulted.

Counselling emergencies

The Mental Health Crisis Service

Phone: 0800 800 717

  • This is a free public health service. The crisis teams are part of the Community Mental Health Service and are available 24 hours a day, seven days a week.
  • You will be asked where you live and you will be called by the appropriate crisis team for your area.
  • The teams are trained to respond to people at risk. If you feel unsafe, they will make an assessment and offer appropriate support. 
  • If you are concerned about the safety of someone else, you can ask their advice. 
  • If the person causing concern is unwilling to accept help, the crisis team may suggest you dial 111.

Safe to Talk

Safe to talk is a new 24/7 sexual harm information and support helpline that is available across New Zealand.

Safe to talk provides free, confidential information and support to people affected by sexual harm. People who contact the helpline can remain anonymous and say as much or as little as they would like.

The helpline can be accessed free, 24 hours a day, 7 days a week by phone, text, website, online chat, and email on:

Freephone: 0800 044 334
Text: 4334
Website/online chat: www.safetotalk.nz
Email: support@safetotalk.nz.

Urgent on the day appointments

For urgent counselling during normal operating hours, you can make an on-the-day appointment.

The following criteria apply for urgent counselling:

  • Concern about possibility of suicide or serious harm to self or someone else.
  • Recent rape or assault or harassment.
  • Witness to a traumatic event.
  • Acute deterioration of an existing mental health condition.

Make an urgent appointment:

Phone: +64 9 923 7681
Opening hours: 8.30am to 5.30pm, Monday to Friday

Telephone helplines

These offer over-the-phone counselling services:

Lifeline
Phone: 0800 543 354
Opening hours: 24 hours
Web: lifeline.org.nz

Youthline
Phone: 0800 376 633
Opening hours: 24 hours
Web: youthline.co.nz

OUTLine
Phone: 0800 OUTLINE (6885463)
Opening hours: Weekdays 10am-10pm, weekends 5-10pm
Web: outline.org.nz

Alcohol and Drug Helpline
Phone: 0800 787 797
Opening hours: 24 hours
Web: alcoholdrughelp.org.nz/

Auckland Women’s Refuge Crisis Service
Phone: 0800 REFUGE (733 843)
Opening hours: 24 hours
Web: womensrefuge.org.nz

Auckland Sexual Abuse HELP
Sexual abuse/assault services
Phone: +64 9 623 1700
Hours: 24 hours a day
Web: helpauckland.org.nz