Withdrawing/changing your residential agreement

Find out how to withdraw from your application or residential agreement, how to change your residential agreement type and the conditions for refunds.

How do I withdraw my application?

  • If you no longer require accommodation or want to decline an offer that has been made to you and wish to be removed from the waitlist, please let us know in writing as soon as possible so that we can offer your place to an applicant on the waiting list.
  • Email accom@auckland.ac.nz with your full name and student ID number, indicating that you wish to withdraw and the reason for your withdrawal.
  • We can’t accept withdrawals over the telephone, they must be in writing from the person whose name is on the residential agreement.

Withdrawal conditions from all University of Auckland Accommodation

Withdrawing Prior to move-in Refund conditions
Withdrawal from a confirmed 2021 Semester One, Academic Year or Feb/Feb booking received in writing up to and including Sunday 17 January 2021
  • 50% refund of accommodation deposit = $325.00
  • Administration fee ($100.00) not refundable

Withdrawal from a confirmed 2021 Semester One, Academic Year or Feb/Feb booking received in writing AFTER Sunday 17 January 2021 * but before the start of the residential agreement period.

*includes offers made and accepted after Sunday 17 January 2021

  • No refund of accommodation deposit or administration fee.

Withdrawal from 2021 Semester One, Academic Year or Feb/Feb booking received in writing before start of the residential agreement period upon:

  • notification from the University that your application for admission to your chosen program has been unsuccessful; or
  • If Government regulation prohibits your ability to come to New Zealand or restricts Accommodation from being open for Semester One.
  • Full refund of accommodation deposit and administration fee = $750.00
Withdrawal from a confirmed offer for any reason after the residential agreement period has started but before I have moved-in.
  • No refund of accommodation deposit, administration fee or advance charge payment.

I understand that:

  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.
Withdrawing after moving into residence Conditions
Cancelling your Residential Agreement (vacating early) before the end date stipulated on your agreement AND remaining an enrolled student at The University of Auckland.

Should I leave before the residential agreement period has ended, I agree to:

  • Discuss this first with my Accommodation Management team and follow the withdrawal procedures.
  • Pay a penalty equating to up to 8 weeks accommodation fees, OR remain liable for fees until the end of the current semester, whichever is less.

I understand that:

  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.
Cancelling your Residential Agreement (vacating early) before the end date stipulated on your agreement AND will no longer be an enrolled student at The University of Auckland

Should I leave before the residential agreement period has ended, I agree to:

  • Discuss with my Accommodation Management team my intent to withdraw from my course of study at the University prior to the end of my agreement, arrange for written evidence from Academic Services to confirm, and follow the withdrawal procedures.
  • Pay a penalty equating to 4 weeks accommodation fees, OR remain liable for fees until the end of the current semester, whichever is less.

I understand that:

  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.

Cancelling your Residential Agreement before the end date stipulated on your agreement, upon completion of your:

  • PhD
  • Research Masters
  • GSM Masters programme

and will no longer be a student at The University of Auckland

Should I leave before the residential agreement period has ended, I agree to:

  • Notify my Accommodation Management team 4 weeks in advance of my intended end date, that I will be completing my studies, and arrange for written evidence from Academic Services to confirm, and follow the withdrawal procedures to avoid any penalty. 

I understand that:

  • Should I fail to inform my Accommodation Management team of my withdrawal 4 weeks in advance, I may be liable for up to 4 weeks accommodation fees.
Termination of agreement by Accommodation Management

I understand that:

  • If I am suspended or expelled  from my residence as a result of a conduct process that occurred  for a breach of residential rules, I will be required to pay a penalty equating to 4 weeks accommodation fees, OR remain liable for fees until the end of the semester, whichever is less
  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.

Student visa withdrawal conditions

  • We are unable to offer accommodation to students who require a visa to study in New Zealand, until such a time that their visa has been approved, and the student has notified us.
  • If you request to be considered for accommodation without a valid visa, you must agree to the following conditions:
    • If you accept an offer of accommodation, and later withdraw because you do not have a current student visa, you will forfeit your deposit and, if after the start of the residential agreement period, any advance fees you have paid.
    • If you arrive after the start date of the residential agreement, due to delays in receiving a student visa, you will be liable for charges from the contracted date.

Contract change conditions for all University of Auckland Accommodation

  • This section is only relevant to those who hold a 52 week Feb/Feb agreement wanting to change to and Academic Year or vice versa.
  • Contact our student support team (prior to the start of your agreement) or your Accommodation Management team (if your agreement period has started and you have moved in) with your full name and Student ID number and the reason for your contract change request.
  • Requests for contract changes must be in writing from the person whose name is on the residential agreement.
Date of change request Conditions
Request to change term upon offer If you request and are offered a 52 week agreement, but wish to change prior to accepting your offer, Your offer will be cancelled and your application will be amended and placed on the waitlist to be reconsidered for your new requested term.
Request to change contract term from a confirmed offer, up to and including
Sunday 17 January 2021

If you request and are offered a 52 week  agreement, and wish to change after confirming your place, your offer will be cancelled and your application will be amended and placed back on the waitlist to be reconsidered for your new requested term.

As you will have paid a deposit to confirm your place, the following also applies:

  • Your deposit will be held, and reapplied to your new offer if one is made.
  • In the event we are unable to re-offer you, your $650 deposit will be refunded. Your administration fee ($100) is not refundable.

Request to change contract term from a confirmed offer,
AFTER Sunday 17 January 2021*

*includes offers made and accepted after 16 January 2020

If you request and are offered a 52 week agreement, and wish to change after confirming your place, your offer will be cancelled and your application will be amended and placed back on the waitlist to be reconsidered for your new requested term.

As you will have paid a deposit to confirm your place, the following also applies:

  • Your deposit will be held, and reapplied to your new offer if one is made.
  • In the event we are unable to re-offer you, there is no refund of your deposit or administration fee.
Request to change contract term after taking up residency

52 week to 42 week: If you wish to change from a 52 week contract to 42 weeks during the residential period, you will be charged the weekly difference for all weeks completed under the agreement, in addition to $600 change fee as penalty. The 42 week rate takes over from thereafter.

42 week to 52 week: If you wish to change from a 42 week period to 52 weeks, the 52 week rate is applied from the date of the newly issued contract. There is no fee adjustment for the weeks completed under the 42 week contract.

How do I make a complaint or appeal a decision?

If you seek to appeal the decision or make a complaint relating to your withdrawal from University-owned and operated accommodation, write to:

Associate Director for Campus Life (Accommodation)
accom@auckland.ac.nz