Withdrawing/changing your residential agreement

Find out how to withdraw from your application or residential agreement, how to change your residential agreement type and the conditions for refunds.

How do I withdraw my application?

  • If you no longer require accommodation or want to decline an offer that has been made to you and wish to be removed from the waitlist, please let us know in writing as soon as possible so that we can offer your place to an applicant on the waiting list.
  • Email accom@auckland.ac.nz with your full name and student ID number, indicating that you wish to withdraw and the reason for your withdrawal.
  • We can’t accept withdrawals over the telephone, they must be in writing from the person whose name is on the residential agreement.

Withdrawal conditions from all University of Auckland Accommodation

Withdrawing Prior to move-in Refund conditions
Withdrawal from a confirmed room received in writing up to and including Thursday 16 January 2020  
  • 50% refund of accommodation deposit = $325.00
  • Administration fee ($100.00) not refundable

Withdrawal from confirmed room received in writing AFTER Thursday 16 January 2020 * but before the start of the residential agreement period.

*includes offers made and accepted after 16 January 2020

  • No refund of accommodation deposit or administration fee.

Withdrawal from confirmed room received in writing before start of the residential agreement period upon:

  • notification from the University that your application for admission to your chosen program has been unsuccessful
  • Full refund of accommodation deposit and administration fee = $750.00
Withdrawal from a confirmed offer for any reason after the residential agreement period has started but before I have moved-in.
  • No refund of accommodation deposit, application fee or advance fees paid.

I understand that:

  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.
Withdrawing after moving into residence Conditions
Cancelling your Residential Agreement (vacating early) before the end date stipulated on your agreement.

Should I leave before the residential agreement period has ended, I agree to:

  • Discuss this first with my Accommodation Management team and follow the withdrawal procedures.
  • Pay a penalty equating to 25% of the entire residential agreement period, OR remain liable for fees until such time as the residence attains full occupancy.
  • Notify my Accommodation Management team in writing as soon as practicable if I intend to withdraw from my course of study at the University prior to the end of my agreement, and arrange for written evidence from Academic Services of such a withdrawal to ensure that my liability for fees ceases.

I understand that:

  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.
Termination of agreement by Accommodation Management

I understand that:

  • Accommodation Management may suspend or expel me from the residence for a breach of any residential rules.
  • Accommodation Management may recommend my liability be waived or reduced if there are substantiated medical or personal grounds for doing so.

Student visa withdrawal conditions

  • We are unable to offer accommodation to students who require a visa to study in New Zealand, until such a time that their visa has been approved, and the student has notified us.
  • If you request to be considered for accommodation without a valid visa, you must agree to the following conditions:
    • If you accept an offer of accommodation, and later withdraw because you do not have a current student visa, you will forfeit your deposit and, if after the start of the residential agreement period, any advance fees you have paid.
    • If you arrive after the start date of the residential agreement, due to delays in receiving a student visa, you will be liable for charges from the contracted date.

Contract change conditions for all University of Auckland Accommodation

  • This section is only relevant to those who hold a 52 week Feb/Feb agreement wanting to change to and Academic Year or vice versa.
  • Contact our student support team (prior to the start of your agreement) or your Accommodation Management team (if your agreement period has started and you have moved in) with your full name and Student ID number and the reason for your contract change request.
  • Requests for contract changes must be in writing from the person whose name is on the residential agreement.
Date of change request Conditions
Request to change term upon offer If you request and are offered a 52 week agreement, but wish to change prior to accepting your offer, Your offer will be cancelled and your application will be amended and placed on the waitlist to be reconsidered for your new requested term.
Request to change contract term from a confirmed offer, up to and including
Thursday 16 January 2020

If you request and are offered a 52 week  agreement, and wish to change after confirming your place, your offer will be cancelled and your application will be amended and placed back on the waitlist to be reconsidered for your new requested term.

As you will have paid a deposit to confirm your place, the following also applies:

  • Your deposit will be held, and reapplied to your new offer if one is made.
  • In the event we are unable to re-offer you, your $650 deposit will be refunded. Your administration fee ($100) is not refundable.

Request to change contract term from a confirmed offer,
AFTER Thursday 16 January 2020*

*includes offers made and accepted after 16 January 2020

If you request and are offered a 52 week agreement, and wish to change after confirming your place, your offer will be cancelled and your application will be amended and placed back on the waitlist to be reconsidered for your new requested term.

As you will have paid a deposit to confirm your place, the following also applies:

  • Your deposit will be held, and reapplied to your new offer if one is made.
  • In the event we are unable to re-offer you, there is no refund of your deposit or administration fee.
Request to change contract term after taking up residency

52 week to 42 week: If you wish to change from a 52 week contract to 42 weeks during the residential period, you will be charged the weekly difference for all weeks completed under the agreement, in addition to $600 change fee as penalty. The 42 week rate takes over from thereafter.

42 week to 52 week: If you wish to change from a 42 week period to 52 weeks, the 52 week rate is applied from the date of the newly issued contract. There is no fee adjustment for the weeks completed under the 42 week contract.

How do I make a complaint or appeal a decision?

If you seek to appeal the decision or make a complaint relating to your withdrawal from University-owned and operated accommodation, write to:

Associate Director for Campus Life (Accommodation)
accom@auckland.ac.nz