Safety on campus

What to do in an emergency and other advice about keeping safe on campus.

What to do in an emergency

  • In an emergency (fire, crime or accident), phone 111. This is a free calling number (including mobile phones).
  • The emergency operator will ask for your name, address and the type of emergency. The operator will then send the appropriate service – ambulance, police or fire brigade.
  • Only use the 111 number to call the police when a crime is actually being committed or if someone’s life is at risk.

For more information about what to do in an emergency on campus, please download the Emergency Response booklet.

Help for people with disabilities and/or who need assistance during an evacuation

During an emergency evacuation of a University building, you or someone around you may need assistance to evacuate the building.

Read more at Help for people with disabilities and/or who need assistance during an evacuation.

Other incidents (non-emergencies)

Non-emergencies

  • For non-emergency calls to the police (such as when a burglary has already taken place and the burglars are no longer at the scene), phone Auckland City District Headquarters on +64 9 302 6400.
  • You can also go to the city station located at the corner of Cook and Vincent Streets in central Auckland.
  • For non-urgent service you can call your local police station.
  • To find contact details for local police stations around New Zealand, visit New Zealand Police.

Traffic incidents

  • For traffic accidents and information, dial *555 (not emergencies).
  • People with impaired hearing can dial 0800 16 16 16 (text phone only) or
    fax 0800 16 16 10.

Incidents on campus

If an incident takes place on campus you can phone University Security on +64 9 373 7599 extension 85000, or dial 85000 directly if you use an internal University telephone.

Essential safety advice

  • If you are walking home at night, go in a group and keep to well-lit streets or take a taxi instead.
  • Do not carry large amounts of cash.
  • If you must carry valuables, keep them hidden from view.
  • Protect your mobile phone. Register your phone with the operator and if it is stolen ask them to bar the SIM card immediately.
  • Take care when using ATM machines late at night. Do not walk away from the machine with your cash in full view.
  • Never keep your PIN number with your EFTPOS or ATM card.
  • Keep your home secure by locking all windows and doors. Leave some lights on while you are out.
  • Take out property insurance so that you can replace your property in case of theft.
  • Backup work on your computer regularly. Keep the backup disk in a special place, so that you don't lose vital work if your computer is stolen.
  • If your credit and cash cards are stolen, inform the card provider immediately. Do not wait until you get home.

University Security Services

We aim to provide a safe and secure environment for students, staff and visitors.

Security officers proactively patrol the University grounds and respond with security services as required. They are trained and qualified to attend and manage all security incidents and emergency situations.

Key services provided by security officers

  • 24/7 Control room operation.
  • Buildings, car parks and property security.
  • CCTV monitoring and alarm response.
  • Key and access control.
  • Visual crime prevention patrols.
  • Escort assistance.
  • Crowd control.
  • Emergency crisis management.
  • Event security.
  • Custodial services.
  • First-aid assistance.
  • Lost property.

How do I recognise security officers?

University security officers are dressed in black trousers, blue shirts with a white security logo and a name badge.

Contracted security officers are dressed in black trousers, white shirts with a red Simply Security logo.

All security will display a certificate of approval and staff identification.

Security Services contact details

City Campus:
Security Control Room (24-hour)
24 Symonds Street
Phone: +64 9 373 7599 ext 85000
Freephone: 0800 373 7550
Email: city.security@auckland.ac.nz

General Library:
12 Grafton Road (Reception Desk level 1)

Tamaki Innovation Campus:
Property Services Building
Adjacent to Gate 2A
Phone: +64 9 373 7599 ext 85225

Grafton Campus:
Boyle Building
5 Park Road (Main Lobby)
Phone: +64 9 373 7599 ext 86081

Epsom Campus:
Block E Building
74 Epsom Avenue
Phone: +64 9 373 7599 ext 44835

Emergency telephone

We have installed emergency telephones at strategic locations throughout campus. These are linked to the main control room.

Use an emergency telephone if you feel threatened, anxious or have a sense that your safety or that of another person could be at risk. Learn where the telephones are so you can use them if necessary.

Activate the emergency telephones by pressing the contact button once. The control room officer will answer.

Location of emergency telephones

What to do if you are arrested by the police

  • Ask for a solicitor immediately, even if you intend to admit to a crime or you know that a crime has nothing to do with you. Refusing to answer questions can be held against you in court, so it is always best to have a solicitor present to give you advice on what to say.
  • As most students do not have a regular solicitor, you can ask for a 'duty' solicitor to represent you. If you request a duty solicitor, the police must get one for you. You will be entitled to speak to your solicitor in private before the police interview you. The services of the duty solicitor are free while you are in the police station.
  • You also have the right to have one phone call made on your behalf. You should use this opportunity to contact your own solicitor (if you have one) or a friend or relative to let them know what has happened.

Creating a safe place to study

We are committed to providing a safe and healthy environment for you to learn and study in. There are some simple tips and contact details to help you stay safe on campus - see download below.

Family violence – It's Not OK

Family violence is abuse by someone close to us such as a partner, family member or flatmate. Family violence can be experienced by anyone.

It can take many forms including physical, psychological, sexual, financial or spiritual abuse. It can disrupt the ability to study or work and can negatively affect performance, effectiveness, safety and wellbeing. Family violence can also impact colleagues, friends and other members of the University community.

The University is committed to being safe, inclusive and equitable. We affirm that family violence is unacceptable and that every person is entitled to respect, and to live free from fear and abuse.

For more information, see Family Violence It’s Not OK.