FlexIT help

What to check first

1. Restart your computer - it's quick and it does fix issues.
   
2. Make sure you’re using the latest VMware Horizon client - there are regular speed improvements - we have also seen this fix a lot of issues.
3. Try logging in to FlexIT using a browser in 'incognito' mode. If this works, then you should clear your cookies.
   
4. Try accessing FlexIT from another device. A good test is trying a phone using mobile data (rather than WiFi) to see if the issue is your device or your wireless router.
5. Check if other applications in FlexIT are showing the same behaviour, or is it just this application?
6. If you have tried all the steps above and still have an issue, then log a call with either the Student Contact Centre (students) or the Staff Service Centre (staff).

If you get a 500 error message

Clear your browser cache.

If you are having a new problem with an application that previously worked on FlexIT it is important that you let us know what FlexIT server you are connecting to when the problem occurred.

To do this:

1. In FlexIT open Horizon Performance.

2. When it opens, note down the machine name and put this in any call you log.

If you are having issues getting ArcMap to run correctly, please follow these instructions:

ArcMap Instructions

When accessing the FlexIT portal in a web browser and clicking an item in the catalogue, it may not start the Horizon Client to access the resource. This is likely due to a missing MIME entry i.e. the web browser doesn't know to start Horizon Client, although it has received an instruction to do so.

The following command, executed within a terminal window, may help:

xdg-mime default vmware-view.desktop x-scheme-handler/vmware-view

Can I use FlexIT without an internet connection?

No - you require an internet connection.

How do I print using FlexIT?

FlexIT can print to any University printer. Select a Follow-Me black-and-white or colour printer and use your Campus Card to release the print job on any printer. You can also select any printer that is on your local computer.

Why is my course not listed, even though the applications are on FlexIT?

We have published the information provided by faculties relating to applications taught in each course. To have the list updated, please contact your course co-ordinator.

How do I get an application added to FlexIT?

Talk with your course co-ordinator, who can raise a request here: Request an application on FlexIT