Student and staff device requests

4 February 2022

To support students and staff with remote learning and working, laptops and Wi-Fi connections can be requested.


Request process for students excluding doctoral candidates

Students in need of laptops and/or Wi-Fi devices are asked to complete the Student Technology Support form. The Student Contact Centre handles these requests.

Request process for doctoral candidates

To request a Wi-Fi device, please complete the Student Technology Support form.

To request a laptop, please speak to your supervisor about submitting a request on your behalf using the Computer New or Reassign form in the IT Portal.

Delivery process for all students

Outside of Auckland: All approved requests are able to be couriered.

  • A valid mobile number is required to ensure delivery can be completed. Devices will not be delivered if the requestor cannot confirm they are at the delivery address at the time of delivery and accept the delivery contactless. Devices will not be left at addresses, they will be returned to the University.
  • It can take up to five working days for a delivery to be completed, please ensure your requests take this timeframe into account.

Inside Auckland: Students are able to collect their device from Kate Edgar Information Commons (KEIC), City Campus when advised the device is ready for collection.


To request a laptop and/or Wi-Fi device, please use the Computer New or Reassign form in the IT Portal.

Your request will go to your faculty/LSRI/service division Business Continuity Plan lead for review.