Exam mode B - Remote online invigilation through Inspera Exam Portal (IEP)

Troubleshooting guide

When do I start my online exam? Does it have to be at the exact time it says on the timetable?

Your exam should be started at the time stated on your timetable. The exam closes automatically, at the same time for everyone who is taking it. So, if you start your exam late, you will have less time to complete your exam than other students and you may put yourself under undue pressure.

Do I have to install software on my device in order to use Inspera?

You only need to download software if you have an 'Exam mode B' digitally invigilated exam. For all other exam modes, you do not need to download any software.

How do I access Inspera for my exam?

If you have an Inspera Exam Portal (IEP) invigilated exam, you will need to have downloaded the latest version of IEP in order to sit your exam. 

Download Inspera Exam Portal.

What happens if I lose internet connectivity?

My internet dropped out during the assessment

If your internet connection drops out during your exam, your work is still saved, you can continue to answer questions offline. Once the connection is restored, your responses will be synched. If the connection is still not working when you have finished your exam, save your submission as an offline file by following the steps outlined under Technical Issues in the PDF below:

My internet connection has failed before I started my assessment

Try and find another suitable space to sit your exam where you can connect to Wi-Fi. Try other locations locally to avoid losing exam time, such as your local library or if you have time to travel to campus, spaces are available to sit your mode B exam in Building 302, room 160.
For assistance, ring student support on:

  • 0800 61 62 63 (within New Zealand)
  • +64 9 373 7513 (from outside New Zealand)

Can I refer to resources during my open book exam?

Yes, during open book exams on the Inspera Exam Portal (IEP) you can refer to all allowable materials either in hard copy (paper) or digitally (on your screen or on another device).

The technology may flag behaviour that it deems unusual, such as referring to another device during your exam, and such flags will be manually reviewed in person by the Assessment team.

It is crucial to note that you must not use any third party assistance or any non-permitted resources, websites, persons or applications to seek unauthorised assistance in completing your exam. Unauthorised help encompasses, but is not limited to, using artificial intelligence in any way, seeking help from another person, friend, family member, third party, tutorials, study-help websites, answer services or any non-permitted resource.

For more information around this, please see Academic integrity in online assessments.

If you have specific questions about what sources or material you can use in your exam, talk to your lecturer or course director. It is important you are very clear about what sources are appropriate and how to reference these sources in your work.

Can I use a second device for my Inspera Exam Portal (IEP) exam?

Yes, you can use a second device to view allowable materials during your exam or for file upload questions when you need to scan or take a picture of your hand written work and upload to your exam.

For more information, please see Open book exams.

What format can my notes for Inspera Exam Portal (IEP) exams be in?

Notes can be stored on documents in your computer in:

  • Applications such as One Note
  • Drives such as Google 
  • Word documents

All these options are acceptable for use. Written notes are also acceptable for students to refer to during the exam.

If I am sitting a digitally invigilated exam through the Inspera Exam Portal, can I open it early to make sure I get through all the system checks?

Yes, the University has set up your Inspera Exam Portal exam so you can go in up to an hour early to make sure you can get through all of your system checks.

You will not be able to start your exam early, but can be on the exam start page with all system checks completed in time for your exam to commence.

Please make sure that you have downloaded the latest version of Inspera Exam Portal.

If you have downloaded the latest version of Inspera Exam Portal and the microphone issue continues to appear, please make sure that you have enabled the privacy and security settings for the Inspera Exam Portal to access the microphone on your device.

If you receive a ‘Too poor connection quality’ message, we suggest clicking ‘Retry’ until IEP connects to a server. If you are still unable to pass the check, close and open the software again or change networks.

My test/exam PIN-code field does not become available at exam start time and the exam shows as ‘submitted’. What should I do?

This is a current issue with the application and has been reported to Inspera. If you are experiencing this issue, please try the below:

Click on another test/exam and then click back on the test/exam you are trying to access. This may refresh the assessment settings.

Close down Inspera Exam Portal (IEP). Re-open IEP and try to access the test/exam.

Why does my Inspera Exam Portal exam show as ‘Submitted’ on the Inspera Exam Portal?

If you have come to the test selection and the exam you are trying to select appears as ‘Submitted’, please check that you are supposed to be sitting an IEP exam.

If not then please access you exam by going to the Inspera dashboard.

If you do have an IEP exam, please make sure you have downloaded the latest version of the Inspera Exam Portal.

Download Inspera Exam Portal.

Inspera won’t let me access applications outside of my exam. How can I access my permitted materials without exiting my exam?

The browser may appear to be locked down and/or the browser window may cover your full screen; however, you will still be able to access applications and materials outside of your exam.

The University will not be activating Inspera's Safe Exam Browser (SEB) functionality at this time, so you will not be locked out of other applications.

Please note that you cannot use two monitors when sitting an exam through the Inspera Exam Portal.

Windows: If you’re on a Windows device select the Windows symbol key, which allows your taskbar to appear. You can also select the keyboard shortcut ‘ALT + Tab’, this gives you access to different tabs that are currently open on your device. 

Mac: If you are using a MacBook, follow the keyboard shortcut ‘Command +Tab’ which will give you the option to switch between applications on your MacBook. For information on opening windows and spaces, you can also see the MacOS User Guide.

What are the alternative options to a reader?

Inspera supports JAWS and Windows Narrator for

  • Windows
  • VoiceOver on macOS and iOS
  • ChromeVox Next on Chromebook

It also has built-in speech-to-text functionality as part of its range of accessibility features.

Can I type my answer in another programme and then copy and paste my answer into Inspera?

The University does not encourage the use of copy and paste functionality when completing your online exams as there is a risk of data loss and technical issues.

However, we are aware that for some courses copy and paste functionality may be useful in certain and allowed circumstances.

If you feel you need to use copy and paste functionality during an exam and you have experienced technical difficulties, particularly if you are a Mac user, there is an updated version of Inspera Exam Portal that you can download.

  • For Windows use ctrl+c and ctrl+v
  • For Mac, cmd+c and cmd+v 

If you  experience issues, try using your mouse.

I want to write my Inspera essay answer in te reo Māori. Can I add te reo Māori as a language so the spell check works?

Yes, you can add te reo Māori as a language for the spell checker by selecting ‘Māori’.

This will allow Inspera to accept the te reo words that have been added to the spell checker.

Please note that the spell checker functionality is currently only available for essay type questions.

To add te reo Māori as a language for the spell checker in Inspera:

  • Click on the ‘settings’ icon at the bottom of the essay question box
  • From the ‘Language’ drop down menu, select ‘Maori’

You can find out more about the spell checker for essay questions in Inspera, by visiting Enabling spell checker.

Can I use Grammarly during my exam?

Inspera has spell check switched on for all exams. Grammarly can run in both versions of Inspera (Inspera Exam Portal and Inspera Assessment). If you want to check how Grammarly works, please try one of our demo tests.

What happens if I was unable to upload a file before my exam closed?

If you sat your exam on Inspera and your file started uploading before the exam closed, it will continue after the exam end time until the upload is complete.

If you experienced technical or other issues that prevented you from beginning to upload one or more files during your exam, contact Assessment Services immediately and attach the document(s) by emailing exams@auckland.ac.nz.

You must not modify your document in any way after the exam deadline, including clicking on the document and saving again after the exam ends.

What happens if power to my device is lost during my online exam?

Your work will not be lost as Inspera is cloud-based and your answers will save every six seconds. Find somewhere with power and continue your work. Or, if you have access to an alternative device, you can log back into Inspera and continue.

Will I receive extra time during my online exam to address technical issues and to collate, upload and submit all my exam answers and workings?

Yes, an additional 30 minutes has been added to all online exams to allow for technical issues you may encounter and/or completing file uploads. Two-hour exams will now be extended to 150 minutes, and three-hour exams to 210 minutes.

If you are sitting an online exam that uses the Inspera Exam Portal, there is no auto-submit function. You must click submit when you have finished your exam.

How do I check if I have submitted my Inspera online test/exam?

Log into the standard Inspera dashboard. Locate the exam you want to check to view the submission status.

Here is an example submission status:

Where and how do I access my Inspera exam submission?

You will be able to access your Inspera exam submission shortly after your final grade has been published on Student Services Online.

For both invigilated and non-invigilated exams:

  • Log into your Inspera dashboard
  • Click on the appropriate exam 
  • Access your submitted exam script under the ‘Archive’ tab

Exam submissions will be available for a period of 4 months. You may download your exam submission if you wish.

What marks will I see in Inspera?

When you access your exam script in Inspera you will be able to see the raw marks awarded to you for each question.

Note that if your exam required you to complete multiple questions as part of one file upload you will only see the total raw marks related to the one file upload (rather than raw marks per question).

For multiple-choice questions, you will be able to see the questions you answered correctly and also the correct answer for any questions you answered incorrectly. Please note, when your exam marks are transferred from Inspera to Canvas, your final raw exam mark will appear.

Frequently asked questions