General exams FAQs

What should I do if I have lost power before or during my exam?

Before exam

If you were not able to sit your exam or something unforeseen has impacted your exam preparation or performance, you may be able to apply for an aegrotat or compassionate consideration.

For more information, please see Aegrotats and compassionate considerations.

For further support, please either:

During exam

If you have started your exam and lose power, don’t worry your work will be saved on Inspera.

Please call 0800 61 62 63 and notify us that you were unable to submit your work due to the power outage.

You may be able to apply for a compassionate consideration. For more information, please see Aegrotats and Compassionate Consideration.

Additional information

We understand that you won't be able to make contact with us right away if you have lost power.

So we can provide you with the information you need, once power is restored and you are in a position to make contact, please either:

Please regularly check your student email to ensure you keep up to date with communications related to your exams.

You will also receive updates by text message if you have your New Zealand mobile number listed on our identity management system under “mobile.”

To update your New Zealand mobile number, please go to our Identity management system.

Who should I contact if I experience any issues before, during or after my exams?

Please call us on:

  • 0800 61 62 63 (within New Zealand)
  • +64 9 373 7513 (from outside New Zealand)

Or email

Please note that if you email, it may take some time for us to respond to your enquiry.

If you are sitting an on-campus exam and experience any issues with your exam, please raise your hand and one of your supervisors will assist.

Teaching staff are not permitted to have any exam-related contact with students during or after their examination.

Do I need to request a VPN if I am completing my exam outside of New Zealand?

Only students residing in China at the time of their exam will need a VPN to access their exam. If you are not residing in China at the time of your exam, then you will not need a VPN.

What devices can I use for my online exam and are there spaces and devices available on campus?

We recommend that a laptop or desktop computer is used for your online exam. Using a Chromebook is not recommended as users may experience some variability with the Inspera interface. Mobile devices and tablets are not suitable, because the content has not been designed for use with smaller screens.

Exam mode A: You can sit your exam at home provided you have your own device, stable WiFi connection and enables you to be comfortable and free from distractions. Alternatively, you can come onto-campus with your own device or you can use one of the university desktop computers (loan laptops are also available).

Spaces will be made available on a first-come, first-serve basis in the City, Epsom, Te Papa Ako o Tai Tonga and Te Papa Ako o Tai Tokerau campuses. You can find more information by viewing, On campus spaces to sit remote exams if you don’t have a suitable space at home.

For more information regarding loan laptops and desktop computers on campus, please see the Library's Computer facilities.

Exam mode B: Invigilated exams using Inspera Integrity Browser (IIB, previously IEP - Inspera Exam Portal). If you have an IIB (previously IEP) exam and you are located in Auckland, you are still able to come onto campus to sit your exam if you wish. Please note that the university desktop computers are not set up with IIB (previously IEP), so it is encouraged that you bring your own device with IIB (previously IEP) downloaded.

For device specifications, please see Invigilated (supervised) examinations.

Exam mode D: On-campus computer-based exams. We encourage students to bring their own device for this mode of exam; however, there is the option of using the desktop computers set up in the exam rooms.

If you are on campus and using your own device or a loan laptop, ensure you connect to 'UoA-WIFI' as any other connection will automatically time out.

What should I do if I cannot log in to the University computer or Wi-Fi to sit my exam?

For Wi-Fi and other technical issues refer to the Student Support guide.

If you need to reset your University log on, you can visit Change or reset your password.

What should I do if I think I should have special conditions or if I have already had my special conditions approved?

If you have any disability or condition (temporary or permanent) that affects your ability to sit exams or tests under the prescribed conditions, you may apply to sit under special conditions, which take account of the particular impairment.

All students with approved special conditions for reader/writer support will be contacted by email or phone to discuss their preferred support options. We understand the importance of readers and writers for students when sitting on-campus examinations. The University remains committed to providing reader/writer support for online examinations, either in person or via Zoom, but students may wish to explore alternative solutions where appropriate.

If you’re allowed to use a computer as part of your special conditions, your exam will be completed online. If you don’t have a computer at home or reliable internet access, please visit Student long-term loan laptops.

All special conditions for online examinations must be approved prior to the exam period starting.

For more information, please see Sitting your exam or test under special conditions.

Can I apply to sit an exam at a different time to the published timetable?

Yes, under certain circumstances you can apply to sit an out-of-time exam. Your application must be received by Assessment Services at least two weeks before the Summer School exam period begins (Tuesday 30 January 2024).

For more information, please see Alternative times for exams.

Will my online test or exam be invigilated?

Only a small number of courses will be using a remote (digital) invigilation system. You will have been notified by your examiner if you are sitting an exam with digital invigilation. For most students, exams will not be invigilated.

For more information, please visit Invigilated (supervised) examinations.

When will my final results be available?

Final results are usually available between 10 and 20 days after the last day of the exam period for most taught courses including those without an exam. Your results can be accessed on Student Services Online.

What happens if I miss my exam?

Unfortunately, if you miss your exam by mixing up the date, time, location, or because you have arrived too late, your final grade will be recorded as DNS (Did Not Sit).

It is not possible to sit your exam at another date, time, or location. This applies to both on campus and online exams. If you are late for your exam but arrive before the halfway time, you can still enter your designated exam room to sit your exam, however you will not be given any extra time.

On campus spaces to sit remote exams if you don’t have a suitable space at home

Limited spaces on campus are available during exams if your home environment is not suitable to sit your remote exam. Spaces are available on a first come, first served basis.

City Campus:

  • Exam Mode A - OGGB, Building 260, Level 0, Computer lab 4
  • Exam Mode A - OGGB, Building 260, Level 0, Computer lab 6
  • Exam Mode B (IIB, previously IEP) - Building 302, room 160

Te Papa Ako o Tai Tokerau library and hub will extend opening hours to provide exam-sitting spaces for Te Papa Ako o Tai Tokerau exams if you don’t have a suitable space at home. 

All other days they will be open during their normal operating hours:

Monday to Friday: 8am-4.30pm
Saturday: 10am-4pm

Te Papa Ako Tai Tonga hub will be open during their normal operating hours:

Monday to Friday: 8am-8pm
Saturday and Sunday: 9am-5pm

How do I upload my file to my Inspera file upload exam?

Once you have your file as the correct file type, click the ‘select file to upload’ button in your exam. DO NOT try to drag and drop your file in the box, as this will cause your exam to freeze.

INSPERA file upload page view