Delivering courses online

Technology updates

Lecture Theatre Recordings (LTR) viewing improvements

The University has enabled an improved LTR viewing solution, where the lecture theatre recordings are stored in the cloud and are accessible by students who are off-campus and overseas. Students who access the recordings through Canvas are automatically redirected to the cloud service. The new file formats for the cloud are optimised for streaming. This will require less bandwidth which means a better streaming experience.

Will I be able to access the University’s systems and course content online in China?

Update 10 March 2020

The University has established a new VPN service to assist with your internet connection to subject materials and lecture recordings in Canvas. For instructions on how to access the VPN (FortiNet client) from China, please see VPN access from China.

The University has secured the use of a dedicated Virtual Private Network (VPN), which has been approved by Chinese authorities. Using this VPN will greatly assist you to overcome many of the IT performance issues normally experienced when accessing remote learning from China.

It is important to note that because this VPN is authorised, it will be monitored. Sites accessed via this internet connection and user activity may be recorded. For that reason, we ask you to exercise care and not to use it for any other commercial, financial or personal use.

We do not anticipate any performance issues with using this service.

By accessing this service, you are acknowledging that you understand and accept the above conditions of use.

You will only be able to log in to one computing device at any given time. If you are NOT attempting to connect to University resources from within China please do not use this service.

What systems are available in China?

The following systems/applications are available in China:

  • Canvas
  • Lecture Theatre Recordings (not on Chrome). Some content maybe unavailable due to local content restrictions in China.
  • Turnitin
  • Talis
  • Piazza
  • Assignment Drop Box
  • AutoMarker
  • Peerwise
  • CodeRunner
  • Library Databases
  • FlexIT (with over 100 applications)

The availability of the following systems/applications in China are currently being checked:

  • Zoom

The following systems/applications are not available in China:

  • Google – YouTube
  • Vimeo
  • Google Drive & Docs
  • Facebook Suite (includes Instagram, WhatsApp, Messenger)
  • Twitter
  • Medium (social media publishing)
  • Other Social Media (Tumblr, Snapchat, Pinterest, Slack)
  • Wikipedia
  • Flickr
  • SoundCloud

What University student services can I access off campus?

If you need online help, support accessing the University's IT systems and services, information about all online system and tools available to students, including resources to troubleshoot problems, and more, visit the Student services access off campus web page.

What should I do if I can’t get access to a University of Auckland recommended website or application for my course?

If you are experiencing trouble accessing the university website or online applications, please let us know by contacting AskAuckland. We will ask you for further information including to detail what trouble you are having, when it started, whether it is ongoing or intermittent, and about the browser or system you are using. Please be prepared with this information.

Will the online lectures and tutorials be live streamed or recordings?

Some of the lecture recordings will be the recording of the lecture that occurs in Auckland, that all students in that course have access to. If this is suitable for students on a Study Plan, then students can access that lecture recording. In some cases an additional recordings may be provided for students on a Study Plan, and these may be live streamed or a recording. It will depend on a range of factors including the teacher and the topic, as well as the ability for students to access live stream.

Will labs be recorded and available online for students on a Study Plan?

In some cases it will be practical to record labs and these will be available to view online. In other cases teachers will adapt materials and assessments for students on a Study Plan. Once the course starts, the teacher will communicate with students on the Study Plan through the group discussion in Canvas.

How will group work and assignments be managed for students on a Study Plan?

Teachers in each course will be making decisions about how to manage group work for those students who are on a Study Plan. Once the course starts, the teacher will communicate with students on the Study Plan through the group discussion in Canvas.

What happens to courses that have presentations and trips?

Teachers in each course will be making decisions about how to manage presentations and alternatives to in-person experiences such as field trips. Once the course starts, the teacher will communicate with students on the Study Plan through the group discussion in Canvas to discuss these elements.

My course has attendance requirements that count towards the grade – how will this be managed if I can’t come onto campus?

If your course has components which require your attendance or participation, the teaching staff managing your Study Plan will modify your requirements to ensure you are not disadvantaged.

Not all lectures are recorded – how will this be managed for students on a Study Plan?

Additional recording arrangements have been set up to enable more lectures to be recorded, and in some cases teachers will record a separate specific lecture for Study Plan students. The Study Plans will only include courses where students can have access to a lecture recordings.

How is the University going to ensure the quality of the online courses?

The courses delivered to students on a Study Plan are the same high-quality courses that have been approved for delivery in New Zealand, but have been customised to allow students to participate online.

What will the assessment arrangements be for students on a Study Plan?

Teachers in each course will be making decisions about how to manage assessment for those students who are on a Study Plan, including the possibility of alternative assessments. Once the course starts, the teacher will communicate with students on the Study Plan through the group discussion in Canvas to discuss assessment. The University has very stringent controls in place for tests and exams and we will ensure that those conditions will be maintained for any students on a Study Plan.

What time will assignments be due – NZ time or China time?

Please remember that all Assignment deadlines in Canvas are for the local time in New Zealand. If you are not in New Zealand, please check the time difference with your country and submit your work at the correct time.

What is the advice from the Chinese education authority in relation to studying my courses in an online mode?

The University has advice from the Chinese Education Counsel in Auckland that the Chinese government recognises the online courses offered by universities during the travel restriction period. For Chinese students who are affected by the NZ travel restrictions and are unable to return to Auckland, we are advised by the Chinese Education Counsel in Auckland that you do not have to worry about the academic identification during the travel restriction period.